The health and safety of our customers and colleagues are our priority. In light of the COVID-19 situation, we would like to inform you that we have implemented enhanced precautionary measures in our branches.
While our branches and CitiPhone hotline remain open, we encourage you to manage your everyday banking needs at home using the Citi Mobile® App or Citibank Online. You may also experience longer wait times when you call us due to higher than usual call volumes. Our CitiPhone hotline is currently prioritizing lost/stolen/fraud card reporting, transaction disputes, card declines, and card limit increase concerns. Should you need assistance during this time, you may avoid the long waiting time by sending us a secure message. We will respond to you in 24 to 48 hours.
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