Citi Mobile® Token

Your mobile phone is now your online security device.

Your mobile phone is now your online security device.

Introducing Citi Mobile® Token

Use the Citi Mobile® Token to generate your One-Time PIN (OTP), replacing other methods like Online Security Device, or One-Time PIN (OTP) via SMS.

Secure

SECURE

Your OTP can only be retrieved by inputting a 6-digit unlock code chosen by you. This 6-digit unlock code will be restricted to the device of your choice.
Instant

INSTANT

Your 6-digit unlock code will instantly generate your OTP. No more waiting for an OTP via SMS, or worrying about misplacing your Online Security Device.

Easy

EASY

Generate an OTP for your online transactions such as payments and transfers, adding a new payee, and updating your contact details.
How to Set up

How to Set up

Enable Citi Mobile® Token in 3 easy steps

When to use

2 convenient ways to use Citi Mobile® Token

Citi Mobile® App

Citi Mobile® App

Authenticate instantly with your unique unlock code for all transactions initiated in the Citi Mobile® App on your Citi Mobile® Token enabled device.

Citibank Online

Citibank Online

Instantly generate a One-Time PIN (OTP) with your unique unlock code, to authenticate all transactions on Citibank Online.

FAQs

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Citi Mobile® Token is a feature within the Citi Mobile® app that can generate a One-Time PIN (OTP) for your online banking transactions, as an alternative to other authentication methods such as the Online Security Device, or One-Time PIN (OTP) via SMS. You may still use your Online Security Device or OTP via SMS to authenticate transactions. Please note that the Citi Mobile® Token can only be enabled with the Citi Mobile® App on one mobile device.

The benefits of the Citi Mobile® Token are:

secure

Secure

Your OTP can only be retrieved by inputting a 6-digit unlock code chosen by you. This 6-digit unlock code will be restricted to the device of your choice.

instant

Instant

Your 6-digit unlock code will instantly generate your OTP. No more waiting for an OTP via SMS, or worrying about misplacing your Online Security Device.

easy

Easy

Generate an OTP for your online transactions such as payments and transfers, adding a new payee, and updating your contact details.

You can enable the Citi Mobile® Token in 4 steps:

Citi Mobile® Token can be used in the following scenarios:

Citi Mobile® App

Citi Mobile® App

Authenticate instantly with your unique unlock code for all transactions initiated in the Citi Mobile® App on your Citi Mobile® Token enabled device.

Citibank Online

Citibank Online

Instantly generate an OTP with your unique unlock code, to authenticate all transactions on Citibank Online.

The unique unlock code ensures that only you have access to the Citi Mobile® Token on your device and can generate a One-Time PIN (OTP). Please remember your unlock code and do not share it with anyone.

Yes, you can still use your Online Security Device or get OTP via SMS. However, with the Citi Mobile® Token, if you are making transactions in the Citi Mobile® App on your Citi Mobile® Token enabled device, authentication is instant when you enter your unique Unlock code. There’s no need to wait for OTP via SMS, or worry about misplacing your Online Security Device.

Once you have registered for the Citi Mobile® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile® App. The option to use Online Security Device or OTP via SMS will be made available only if your authentication via the Citi Mobile® Token is unsuccessful.

Generate OTP with the following steps:

Yes, you would be able to do so with the following steps:

No, you will not be able to use the Citi Mobile® Token without installing the Citi Mobile® App.

Click here to download the Citi Mobile® App.

If you have lost your mobile phone, there are 2 ways to disable your Citi Mobile® Token:

  1. Log in to your Citibank Online account on your browser and follow these steps:
    → Services → My Profile → Disable Citi Mobile® Token in your mobile device
  2. By enabling the Citi Mobile® Token on another mobile device, the Citi Mobile® Token will automatically be deactivated on the previous mobile device.

Simply enable the Citi Mobile® Token on your new mobile device. The Citi Mobile® Token will be automatically deactivated on the previous device.

Refer to question # 3 to learn how to enable the Citi Mobile® Token.

No, you will not be able to generate a One-Time PIN (OTP) on the old device to authenticate your transactions. For security reasons, you can register for the Citi Mobile® Token on one device only. If you have enabled the Citi Mobile® Token on a new device, the Citi Mobile® Token on the previous device will be automatically deactivated.

Your OTP authentication may be unsuccessful because you have entered an incorrect unlock code. Please try again and note that entering an incorrect unlock code more than three times in a row will lock you out of Citibank Online and the Citi Mobile® App. Should you need assistance, please call CitiPhone at 8995 9999 from 6AM to 9PM daily.

If you have forgotten your unlock code, you can reset your unlock code. Refer to question # 17 for instructions on how to reset your unlock code.

Alternatively, you can try to refresh your Citi Mobile® Token from the Citi Mobile® App.

Go to Settings → Citi Mobile® Token → Having trouble? Try resyncing unlock code.

Please call our CitiPhone hotline at 8995 9999 from 6AM to 9PM daily for assistance.

You can reset your unlock code by signing on to the Citi Mobile® App and follow the steps below:

Now, all you need is your mobile phone to authenticate banking services online.

Citibank Philippines

Citibank PH

Download Citi Mobile® App today.

See more on Citi Mobile® here

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