CARD ACTIVATION GUIDE

Card security.

Activation on demand.

Card security.

In compliance with BSP Circular No. 808 on Information Technology Risk Management, we wish to inform you that all Citi credit cards will be delivered deactivated and can only be activated by the cardholder.

Ways to Activate

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  • 1. Call 8995-9999.
  • 2.

    Input your card number and press 1.
    No need to talk to a CitiPhone Officer.

Faqs

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We are sending blocked or deactivated cards to comply with BSP Circular No. 808 on Information Technology Risk Management. This requires that all Citi credit cards and Citibank Debit Cards will be delivered deactivated and should only be activated by the cardholder.

No. A deactivated card is a credit card that has not yet been activated. For safety, any transaction (retail, cash, and installment) that will be made using a deactivated card will be declined. The deactivated status only applies per card which means that if the Principal Card is active, the Supplementary Card may still be deactivated.

An inactive card, on the other hand, is a credit card that has not had any transactions for the past 24 months. Inactive status impacts both Principal and Supplementary Cards under one (1) account.

For reference:

Accounts/Cards Card Status Account Status
Account 1: Citi Rewards   Active
Card 1: Principal Card Activated Active
Card 2: Supple Card Deactivated Active
Account 2: Citi Cash Back   Inactive
Card 1: Principal Card Deactivated Inactive
Card 2: Supple Card Deactivated Inactive

You can activate your card via Citi Mobile App, Citibank Online, or CitiPhone. Please check out the "WAYS TO ACTIVATE" tab for more details.

Yes. Annual Membership Fee will continue to be charged as long as your credit card account is open, even if it is not activated yet.

No. Any existing One Bill and monthly installments such as Call for Cash, PayLite, Balance Conversion, Retail Conversion, or Balance Transfer will continue to be billed to your account even if you have not activated your card.

However, any new retail purchases, cash advances, PayLite transactions or other installment bookings will be declined while the credit card is not yet activated.

No, you must first activate your card in order to proceed with new retail, Call for Cash, Balance Transfer, PayLite, or New OneBill transaction.

Yes, if the mobile number registered for your supplementary cards is the same as yours. If your supplementary cards have other numbers registered for their accounts, they will need to use their registered numbers to activate their cards.

If you wish to activate via Citibank Online, Citi Mobile App, and CitiPhone, you will be required to provide a One-time PIN or OTP. Your OTP will be sent to the primary mobile number registered in our system. However, if you are registered for Citi Mobile App OTP, you may easily proceed within Citi Mobile App as OTP will be provided for you during the process.

For any concerns, you may call us at (632) 8995-9999 (632) 8995-9999 or send us a message through www.citibank.com.ph.

Citibank, N.A. Philippine Branch is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 8708-7087 (632) 8708-7087.