This product is underwritten by BPI-Philam Life Assurance Corporation (“BPLAC” or the “Insurance Company”) and brokered by Citicorp Financial Services & Insurance Brokerage Philippines, Inc. (CFSI). BPLAC is a member of AIA Group Limited. All insurance applications are subject to the Insurance Company’s underwriting and acceptance. It is not a bank deposit or obligation of or guaranteed by CFSI, Citibank, N.A., Citigroup or any of their affiliates or subsidiaries. All Claims under the policy will be solely decided upon by the Insurance Company. Citibank, Citigroup or any other affiliates and group entities hold no warranty and do not make any representation about the insurance, the quality of claims processing and shall not be responsible for claims, recovery of claims, or clearing claims, in any manner whatsoever. Accordingly, the information should be read and construed in light of and subject to all terms, conditions and exclusions contained in the Policy or Group Master Policy, as may be applicable.
For any concerns, you may call Citicorp Financial Services and Insurance Brokerage Philippines Inc. (CFSI) through Citiphone at (632) 8995-9999 or send us a message through https://www.citibank.com.ph/gcb/static/contact-us.htm. CFSI is regulated by the Securities and Exchange Commission (SEC) with telephone number (632) 8-818-2016 and Insurance Commission (IC) with telephone number (632) 8-523 8461.
For your complaints/concerns, we will endeavor to resolve these within 7 business days. For complaints/concerns requiring more time to resolve we will be in touch with you and inform you of the progress.