Know the facts. Stop the scam.
Citi®
BE AWARE. BE SAFE.
KNOW HOW TO SPOT AND STOP FRAUD
Outsmart scammers and protect your account and information.
Never give your card, PIN, password, CVV number, or mobile sim card to anyone.
BE AWARE
OTP
Fraudsters may pose as Account Officers or as Citi employees and may ask you to give your card, PIN, OTP (One-Time Pin), CVV number and now, even mobile SIM card. Remember, Citi will NEVER ask for any of these for any reason, even as part of promos, card upgrades, or replacements.
Scammers can call you
Scammers can call you, send letters, or come to you personally to offer fake promos, and request for your card details.
BE SAFE
DO NOT Give
DO NOT give your credit, debit or ATM card, PIN, OTP (PIN/Password), CVV number or mobile sim card to ANYONE.
Information Safe
Keep your important information safe. Do not store your personal and banking information on your device.
Be responsible online
Be responsible online, as much as offline. Sharing information like birth date, phone number, or email address can put you at risk for identity theft or fraud.
Keep your contact number
Keep your contact number and email address updated to ensure that we can send you alerts that may prevent fraudulent activity.
Download any Attachment
When in doubt, DON’T. Do not respond to, download any attachment, or click links on suspicious emails.
If you receive a call or a letter from someone requesting you to surrender any of the items above, please report it immediately to CitiPhone at
+632 995 9999.
What’s new? VOICE BIOMETRICS
Believe in the power of your voice.
With Citi's Voice Biometrics, you will no longer have to answer verification questions when you call our CitiPhone for certain banking transactions.
With your consent, Citi keeps a record of your unique voice print which can later be used to verify your identity over the phone.
Voice Biometrics adds another layer of security to your account and it works even if you're feeling under the weather and cannot talk properly.
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