Citi®
Updated contact numbers & schedule
We would like to remind you of the following changes related to our phone numbers that took effect last October 6, 2019.
1
Updated contact numbers for Metro Manila
In light of the National Telecommunications Commission's circular requiring public telecommunications entities to migrate Metro Manila subscribers to 8-digit telephone numbers, we will be adding "8" at the beginning of our telephone numbers. As we update our website and materials to show the new number, please remember to just add an "8" at the start of our existing telephone numbers.
Alongside this, if your number is within the area code "02" we will also be updating your numbers in our records to 8 digits based on the Public Telecommunications Entity (PTE) Identifier assigned to your respective service providers.
2
New CitiPhone hours of operation
Please note that CitiPhone will be available from 8AM to 9PM daily. All other hotline numbers will remain available 24/7.
New CitiPhone hours of operation
Thank you.
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