MANAGE YOUR CITIBANK DEBIT CARD

Manage your Citibank Debit Card.

Manage your Citibank Debit Card.

Debit Card Transactions

You can use your card to pay wherever you see the Mastercard sign. You will be asked to sign the transaction receipt to authorize the transaction and debit your account.

For international point-of-sale Mastercard purchases, there will be a Foreign Transaction Service Fee equivalent to 2% of the converted amount of foreign transaction.

Your Citibank Debit Card cannot be used in online and phone purchases.

ATM Transactions

Use your ATM PIN to authorize ATM transactions. For more information on ATM services, click here.

For international ATM transactions using the Mastercard, there will be a Foreign Transaction Service Fee equivalent to 2% of the converted amount of foreign transaction.

Debit Card Maintenance

Change the account linked to your debit card or your daily purchase limit by calling our CitiPhone Hotline at 8995-99998995-9999 (Metro Manila) or 234 9999234 9999 (Cebu) for Citibank NA - You may also visit your Citibank branch.

Guard Your Card

  • Please sign on your card immediately.
  • Always keep your cards and card details in a safe place.
  • Your Citibank Debit Card is only for your use. Please do not hand it over to anybody - friends, strangers, even to people who claim to be Citibank officers.
  • Any verification of your card at any store, restaurant, etc. should be done in your presence. Remember to get your card back after every purchase.
  • Check your transaction receipt for the card number and the amount charged to your card after every purchase.
  • Keep your transaction receipts safe, to tally them against your monthly statement of account.
  • Keep your ATM PIN a secret. Only you should know these numbers. If a person seeking the details of your card seems suspicious, please contact our 24-Hour CitiPhone immediately at 8995 99998995 9999
  • If your card is misplaced or stolen, call our 24-Hour CitiPhone or our 24-Hour Citibank Savings Customer Service Hotline immediately to prevent fraudulent use of your card.
  • Cut your old card in half and along the magnetic strip, after you receive a replacement card. Please remember that even unauthorized usage of your card will be charged to you until you report it lost to a CitiPhone Officer.