- Contact Us
Your feedback is important to us. For your complaints/concerns, we will endeavor to resolve these within 7 business days. For complaints/concerns requiring more time to resolve, we will be in touch with you and inform you of the progress. Here are ways you can reach us.
LIVE CHAT :
Chat with our Customer Service Officers Mondays to Fridays, from 9 AM to 8 PM.
LIVE CHAT for general inquiries such as product details and promotions.
LIVE CHAT for account-related concerns through Citibank Online. Login using your Username and Password. Once logged in, click on “Contact Us” on the upper right side of the page and click on “Live Chat”. Enter your OTP to proceed.
Send and receive secure messages within Citibank Online. Login using your Username and Password. Once logged in, click on “Contact Us” on the upper right side of the page and click on “Send a Message.” Enter your OTP (One-time PIN) to proceed then select “Compose Email”. Select the appropriate subject line for the message, enter the details of your inquiry then click on “Submit”.
The response to your inquiry will also be in the secure messaging system in Citibank Online. Once logged in, click on “Messages” in the top bar of the page.
Perform an array of automated functions, or speak to a CitiPhone® Officer to handle an extensive range of Credit Card or bank transactions. When using CitiPhone® banking:
- Please prepare your 16-digit credit card number, 4-digit telephone PIN or your registered mobile phone so we can send you a 6-digit One-time PIN (OTP). When prompted, please input these numbers and wait for the automated confirmation before proceeding.
- Follow the voice instructions for your specific transaction. If you miss some of the instructions or need further assistance, just stay on the line or press '0' to speak to a CitiPhone® Officer.
Metro Manila: 8995 9999 8995 9999
Metro Cebu: 234 9999 234 9999
Other Provinces: 02 8995 9999 02 8995 9999
From Abroad: +63 2 8995 9999 +63 2 8995 9999
To learn more about CitiPhone® Banking, click here.
Citigold® Wealth Management Hotline
If you want to arrange from a free financial check-up, know more about our current exclusive offers, financial products and services or open a Citigold® account, you may call:
Metro Manila: 8995 9888 8995 9888
Metro Cebu: 234 9888 234 9888
From Abroad: + 63 2 8995 9999 + 63 2 8995 9999