- Contact Us
Your feedback is important to us. Here are ways you can reach us.
For account-related concerns, you may send us a message or chat with us by logging on using your username and password. Once logged in, you may choose from the following:
- LIVE CHAT: Chat with our CitiPhone® Officers from Monday to Friday, 9 AM to 8 PM, and get responses real-time.
For general inquiries, you may choose from our Online Inquiry Form and Live Chat. General inquiries include clarifications on product details and promotions.
Perform an array of automated functions, or speak to a CitiPhone® Officer to handle an extensive range of Credit Card or bank transactions. When using CitiPhone® banking:
- Please prepare your 16-digit credit card number, 4-digit telephone PIN or your registered mobile phone so we can send you a 6-digit One-time PIN (OTP). When prompted, please input these numbers and wait for the automated confirmation before proceeding.
- Follow the voice instructions for your specific transaction. If you miss some of the instructions or need further assistance, just stay on the line or press '0' to speak to a CitiPhone® Officer.
Metro Manila: 995 9999 995 9999
Metro Cebu: 234 9999 234 9999
Other Provinces: 02 995 9999 02 995 9999
From Abroad: +63 2 995 9999 +63 2 995 9999
To learn more about CitiPhone® Banking, click here.
Citigold® Wealth Management Hotline
If you want to arrange from a free financial check-up, know more about our current exclusive offers, financial products and services or open a Citigold® account, you may call:
Metro Manila: 995 9888 995 9888
Metro Cebu: 234 9888 234 9888
From Abroad: + 63 2 995 9999 + 63 2 995 9999