- Contact Us
Your feedback is important to us. Here are ways you can reach us.
Send a Message through Citibank® Online:
For account-related inquiries and concerns, you may send us a message through Citibank Online which is more secure than email.
- Sign On to Citibank® Online by entering your Username and Password.
- Once inside, click on the (Mail icon) found on the upper right side of the My Home page. Click on "Compose New Message". Select the appropriate subject for the message.
- To view more information regarding our Privacy click here
Send us inquiries via email or Live Chat
For general inquiries and for your feedback, you may accomplish the Online Inquiry Form or you may reach us through Live Chat(available from Monday to Friday, 9am to 8pm).
Call our CitiPhone® hotline
Perform an array of automated functions, or speak with a CitiPhone® Officer to handle an extensive range of Credit Card or Bank Transactions. When using CitiPhone banking.
- Please prepare your 16-digit credit card number and 4-digit T-PIN. When instructed, input these numbers and wait for the automated confirmation before proceeding.
- Follow the voice instructions for your specific transaction. If you miss some of the instructions or need further assistance, just stay on the line or press '0' to speak to a CitiPhone® Officer.
Metro Manila: 995 9999 995 9999
Metro Cebu: 234 9999 234 9999
Other Provinces: 02 995 9999 02 995 9999
From Abroad: +63 2 995 9999 +63 2 995 9999
To learn more about CitiPhone® Banking, click here.
Citigold® Wealth Management Hotline
If you want to arrange from a free financial check-up, know more about our current exclusive offers, financial products and services or open a Citigold® account, you may call:
Metro Manila: 995 9888 995 9888
Metro Cebu: 234 9888 234 9888
From Abroad: + 63 2 995 9999 + 63 2 995 9999