Citibank® Online Registration

Easiest registration for online banking.

Get ready with your mobile phone and the following information:

Please ensure that we have your updated mobile number.
If not, kindly call our 24-Hour Citi Phone to update us with your current mobile number.

If you are a bank customer with an existing savings/checking account

  • 16-digit card number
  • 4-digit ATM PIN

If you are a credit card customer

  • 16-digit card number
  • 3-digit CVV number at the back of card
  • Your date of birth

Registration is faster and easier. No need to head to an ATM to activate your account.

 

To ensure that your User Name is unique and secure, please follow these requirements in creating your Citibank® Online Username:

  • Must be 6 characters or more
  • Must have at least one number and one letter
  • It cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
  • It cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
  • Please choose a Username that you can easily remember

Note: If you try to create a Username that has been chosen by another Citibank® Online user, Citibank® Online will not accept the Username and instead will recommend another option.

To ensure the security of your account, please follow these requirements in creating your Password:

  • Must be 6 characters or more
  • Must have at least one number and one letter
  • It cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
  • It cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
  • It cannot be the same as your Username

Here are some tips in creating your password:

  • For better security, please do not use your name, date of birth, phone numbers, or any information identifiable to you as your password.
  • Create a password that you can easily remember. Choose a memorable phrase or a combination of words that only you can identify with, eg: cmpw@le30d = change my password at least every 30 days. Never share your password or write it down - commit it to memory!

There are several reasons why you may not be able to create your Username or password, such as:

  • You have entered an incorrect Card Number and PIN combination
  • The account number you have entered is not associated with the card number you are using
  • The status of your Citi® Card or your Citibankbanking® Account might not be current/active
  • The Username you are creating might already be in use by another Citibank® Online user
  • The Username or Password you are creating might not follow the rules indicated
  • Your records may not be updated in our system.

Should you need further assistance in the creation of your account, you may call our 24-Hour CitiPhone® at 995-9999995-9999
(for Citibank® NA customers).