SMS BANKING

Access your account with a simple text.

Mobile Banking.

A new banking experience. Mobile Banking.
Important Advisory: We wish to inform you that starting June 1, 2014, CITI BAL and CITI BILL services will be discontinued. You may get your account details and balances by logging into Citibank Online or via Citibank Mobile App or Citibank App for iPad. Click here to know more.

Features

For bank account holders:

You may get the following information up to three nominated checking or savings accounts:

  • Current and Available Balance
  • Last 2 transactions

For credit card account holders:

  • Available Balance
  • Total Amount Due, Minimum Amount Due and Payment Due Date.
How it Works

For bank account holders:

Enroll now and enjoy the convenience of SMS banking. You can enroll up to 3 of your checking or savings accounts.

Simply follow these steps:

Call our 24-Hour CitiPhone at the following numbers:

Manila 995 9999
Cebu 234 9999
Toll free from other provinces through PLDT 1800 10 995 9999

 

Please have your mobile number and ATM card number ready when you call the CitiPhone hotline.

NOTE: If you have multiple bank accounts, the CitiPhone officer will require you to select up to three (3) accounts to enroll.

You will immediately receive an SMS message confirming your enrollment. This contains your temporary Mobile Personal Identification Number (MPIN).

To begin using the service, you must change your temporary MPIN to a permanent MPIN of your choice.

To change your MPIN text
CITIMPIN <space><old MPIN><space><new MPIN>
and send to 2201.

Your MPIN should contain 6 characters, combination letters and numbers.

Your will need your permanent MPIN every time you access your account via SMS banking. Keep it safe and secured to avoid unauthorized use.

Ex: abc123

Once you are enrolled, you can check your balance simply by texting:

CITI<space>BAL<space>Last 8 digits of your ATM number<space>MPIN
and send to 2201.

If you enrolled multiple checking or savings accounts, you will receive a text for each enrolled account but will only be charged for one text inquiry.

Once you are enrolled, you can check the last two (2) transactions on your nominated accounts simply by texting:

CITI<space>TXN<space>Last 8 digits of your ATM number<space>MPIN
and send to 2201.

If you enrolled multiple checking or savings accounts, you will receive a text for each enrolled account but will only be charged for one text inquiry.

For credit card account holders:

If your mobile number is updated in our records, you may already begin using the service.

To check if your mobile number is registered or updated, please call our 24-Hour CitiPhone at 995 9999 in Metro Manila, 234 9999 in Cebu or from 1800 10 995 9999 (Toll free from other provinces through PLDT).

To check your Citi Card’s Available Balance, simply text:

CITI<space>BAL<space>Last 8 digits of your Citi Card
and send to 2201.

To check your Citi Card’s Total Amount Due, Minimum Amount Due and Payment Due Date, simply text:

CITI<space>BILL<space>Last 8 digits of your Citi Card
and send to 2201.

Each SMS request costs Php2.50 for Globe/Smart subscribers and Php2.00 for Sun subscribers.

FAQs

Click on to expand and on to minimise the details.

MPIN stands for Mobile Personal Identification Number. This is a 6 digit alpha-numeric password that should be entered every time you send a request to make your transaction secure. Your PIN needs to be changed to make sure that you are the only one who knows your MPIN.

You can call 24-hour CitiPhone at 995 9999995 9999 to request for your existing MPIN to be sent via SMS. You have the option to change this anytime by texting CITIMPIN to 2201.

No, you need to send individual SMS requests for your bank and credit card accounts.

For your bank account, you can inquire about your balance by sending the last 8 digits of your ATM card number while you send the last 8 digits of your credit card number for your credit card account.

If your mobile number is currently enrolled in Citi Mobile Payments, you do not need to change your MPIN. The change of MPIN is only a requirement for first time registrants of either Citi Mobile SMS Banking or Citi Mobile Payments. You will, however, still need to enroll your bank account to be able to begin using the SMS Banking service.

This service will only work with the mobile number's reflected in our records. If you change your mobile number/s, please call our CitiPhone Hotline to update your contact information. Once we have updated our records, you will be able to use the service with your new number.

Your mobile service provider will charge an SMS service fee when you use the service. The fee is Php2.50 per text if you are a Globe/Smart subscriber or Php2.00 per text if you are a Sun subscriber. If you enrolled 2 or 3 checking or savings accounts, you will receive multiple SMS replies per account but will only be charged for one SMS inquiry.

Yes, you can still use this service provided that your mobile phone registered to this service is on international roaming and your destination country supports SMS service.

To check if the short code will work in your destination country you may:

  • Call your telco provider to inquire before you leave
  • Text CITIHELP to 2201 for Globe and Sun subscribers and 350 for Smart subscribers when you reach your destination. The service is working when you receive an SMS reply containing instructions. Please note that international SMS charges will apply to all SMS sent.

No, when you enroll your bank account or credit card, you are only enrolled in SMS Banking.

To enjoy the full suite of Mobile Banking services, you may refer to the instructions below on how to get access to or enroll in the various Mobile Banking services.

For Mobile Banking via mobile browser where you can access your account using your phone's mobile browser, you need to enroll your account in Citibank Online using a laptop or a PC to access the service. Click here to learn more. For Mobile Banking via the Citi Mobile app where you access your accounts through an app for Apple, Android™ devices or BlackBerry® smartphones, you need to download the app and enroll your account in Citibank Online using a laptop or a PC. Click here to learn more.

For Mobile Payments where you can charge payments to your Citi card with a simple text, you need to enroll your credit card number and mobile number separately by texting CITIMOBILE ON to 2201 or calling our 24-Hour CitiPhone Hotline.

The different enrollment procedure per service is a safety feature designed to safeguard your account from unauthorized transactions.

For bank account holders:

Yes, you need to enroll your account(s). You can enroll up to a maximum of three (3) Checking and/or Savings Accounts.

To enroll, you may call our 24-Hours CitiPhone at:

Please have your mobile number and ATM card number ready when you call the CitiPhone hotline.

NOTE: If you have multiple bank accounts, the CitiPhone officer will require you to select which accounts to enroll.

Yes, you will receive real time information on your current and available balance for each enrolled account. The current balance is the amount deposited into your account as of inquiry date and time, including check deposits that haven't cleared. The available balance is the amount that you can readily withdraw or transfer as of the inquiry date and time.

This SMS includes a description of the last 2 transactions made within the past 90 days for each enrolled account. The SMS will show the transaction date(s) and amount(s). If you do not have any recent transactions for an account within the past 90 days, you will receive a message saying no transactions for that account are available.

For credit card account holders:

There is no need to register your mobile number to the service as long as your mobile number is updated in our record.

To check whether your mobile number is updated, you can logon to your Citibank Online account or call our 24-Hour CitiPHone at 995 9999 to check.

Yes, the available balance SMS will reflect your most recent purchases and posted payments.

You will receive a summary of your statement information that includes your Total Amount Due, Minimum Amount Due and Payment Due Date.

This service is available for Primary Cardholders only. An error message will appear if you use a supplementary account number.

A maximum of 3 mobile numbers can be registered to one credit card account provided that the mobile numbers are from different telcos (1 Globe, 1 Smart or 1 Sun).