ONLINE BANKING SERVICES

Go Online so you can do more offline.

Online Banking

Citibank® Online banking lets you manage your finances when you want, where you need it. Enjoy online banking and online funds transfer at your convenience without the hassle of waiting in line or rushing to the branch to meet cut-offs.

ONLINE BANKING

ONLINE BANKING

Citibank® Online lets you manage your finances when you want, where you need it. Enjoy banking at your convenience without the hassle of waiting in line or rushing to the branch to meet cut-offs.

Getting Started

CREATING YOUR CITIBANK® ONLINE ACCOUNT

To register, kindly provide the following information:

Online Banking

If you are a bank customer with an existing savings/checking account

  • Citibank Debit Card number and PIN
  • Any savings/checking account number linked to your card

Online Internet Banking

If you are a credit card customer

  • Credit card details
  • Personal information

To ensure that your User Name is unique and secure, please follow these requirements in creating your Citibank® Online Username:

  • Must be 6 characters or more
  • Must have at least one number and one letter
  • It cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
  • It cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
  • Please choose a Username that you can easily remember

Note: If you try to create a Username that has been chosen by another Citibank® Online user, Citibank® Online will not accept the Username and instead will recommend another option.

To ensure the security of your account, please follow these requirements in creating your Password:

  • Must be 6 characters or more
  • Must have at least one number and one letter
  • It cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
  • It cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
  • It cannot be the same as your Username

Here are some tips in creating your password:

  • For better security, please do not use your name, date of birth, phone numbers, or any information identifiable to you as your password.
  • Create a password that you can easily remember. Choose a memorable phrase or a combination of words that only you can identify with, eg: cmpw@le30d = change my password at least every 30 days. Never share your password or write it down - commit it to memory!

There are several reasons why you may not be able to create your Username or password, such as:

  • You have entered an incorrect Card Number and PIN combination
  • The account number you have entered is not associated with the card number you are using
  • The status of your Citi® Card or your Citibankbanking® Account might not be current/active
  • The Username you are creating might already be in use by another Citibank® Online user
  • The Username or Password you are creating might not follow the rules indicated
  • Your records may not be updated in our system.

Should you need further assistance in the creation of your account, you may call CitiPhone at 995-9999995-9999 (for Citibank® NA customers).

LOGGING ON TO CITIBANK® ONLINE

You can still login to your account. Just click on the "Forgot Username" link in the sign-on screen to retrieve your Username.

You will need your Citicard and ATM PIN, or your credit card Number and CA PIN, to get your Username online.

You can reset your password online to start logging on to your account. Just click on the "Forgot Password" link in the sign-on screen. You will need your Citi® Card and ATM PIN or your credit card Number and CA PIN. For your security, a 6-digit One-time PIN will be sent via SMS to your registered mobile number to authorize your password reset request.

Check if you are entering the correct Username and password. If you are certain that you are inputting these correctly but is still unable to login, you may click on Forgot Username or Forgot Password link to restore your login credentials.

If you recently changed your PIN, you may click on the Forgot Password link to reset your access.

Payments and Transfers

Account Information

Keep track and manage your accounts anytime, anywhere. Login and instantly view your account summary, details and transactions at a glance. You can also download your transaction details for the last 3 months to help you with your basic personal financial analysis.

View Demo

Bills Payment

Go online and pay your bills without ever having to fall in line. Simply charge your bills to your credit card or have it debited against your bank account.

View Demo

  • Allied Bank / PNB Credit Cards
  • Banco Filipino
  • Bankard/RCBC
  • Bankard/RCBC
  • BDO Credit Cards
  • British Embassy
  • Card Services
  • Chinatrust Salary Stretch
  • Chinatrust Salary Stretch
  • Chinatrust Visa
  • Citibank Commercial Card
  • Citibank Mastercard
  • Citibank Savings Loans
  • Citibank Visa
  • Citystate Savings Bank Loan
  • Citibank Visa
  • Citystate Savings Bank Loan
  • CJCLDS
  • Destiny Cable
  • Digitel
  • Diners Card/SBC MC
  • Directories Philippines Corp
  • Eastern Telecoms
  • Eastwest Card
  • Far East Broadcasting
  • FG Financials
  • Fortune Medicare
  • Globe Telecoms
  • HSBC Cards
  • HSBC PI
  • ICC-Bayantel
  • Infocom
  • Innove
  • Kapartner Corp
  • Knowledge Channel
  • Manila Memorial
  • Manila Water Co., Inc
  • Maynilad Water Services, Inc.
  • MBTC/PSB Card
  • Meralco
  • My Destiny SBC
  • NSO Help Plus
  • Paramount Life
  • Piso Para Sa Pasig
  • PLDT
  • Prime Water
  • Prudential Life Plan
  • PSBank Loan
  • Resources For The Bilnd Inc.
  • SBC Cash Card
  • SCB EZ Loan
  • Skycable / Homecable / Zpdee
  • Smart Com
  • Stanard Charterest Mastercard/Visa
  • Subic Water
  • Union Bank Visa Card
  • VECO
Important Advisory on Citibank Online and Citi Mobile App Bills Payment: Effective July 15, 2014, all Maynilad, Meralco, PLDT & VECO bills paid via Citibank Online or the Citi Mobile App will earn Rewards Points, PremierMiles or CEB Points for total charges of up to P20,000 per merchant per statement cycle. Meanwhile, you'll earn Rewards Points, PremierMiles or CEB Points for payments of up to P100,000 per merchant per statement cycle for Digitel, ICC, Bayantel, Globe Telecom, Sky Cable/Home Cable & Smart.

Funds Transfer

Transfer funds online locally or abroad without going to the branch. Just register and activate your payees with the Online Activation Code (OAC) sent via SMS to your mobile number and you can:

  • Transfer funds online between your Citibank® accounts
  • Transfer money online to another Citibank® account
  • Transfer funds online to another local bank in the Philippines
  • Transfer money online to another account abroad (whether to another Citibank® account or another bank)

View Demo


Transfer your funds online and save on these standard fees:

Outgoing Funds Transfer Citibanking® Citigold®
Domestic
Peso - Netting
Over-the-Counter PHP 500 PHP 300
Citibank® Online FREE FREE
International
Dollar / Euro
Over-the-Counter USD 50 USD 30
Citibank® Online FREE FREE
Banking Services

Global View of Accounts

For bank clients with accounts abroad, you may now view all your Citibank® accounts when you log on to your Philippine Citibank® online banking account.

  • Australia
  • China
  • Hong Kong
  • India NRI
  • Indonesia
  • Malaysia
  • Singapore
  • Singapore IPB
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Vietnam

Order a Checkbook

  • Order a checkbook online for delivery to your mailing address
  • Your name will be printed on the checkbook Turn time for delivery is within 1-2 weeks.
  • The following checkbook fees apply:

    Peso Checkbook - P300 per checkbook

    Dollar Checkbook - USD10 per checkbook

View Interest Rates and Foreign Exchange Rates

  • View current interest rates for different terms of your peso or dollar time deposits
  • View foreign exchange rates for major currencies

Change ATM PIN

Change your ATM PIN without having to go to the branch or ATM.

Open a Time Deposit

  • Start booking additional placements for Peso and Dollar time deposits online, once you already have a Time Deposit account
  • Open a time deposit by transferring funds from your dollar or peso checking/savings account
  • Specify the maturity disposition of your time deposits. You can opt to rollover the proceeds, or transfer the principal and interest to your checking or savings account
  • Be reminded of the maturity of your Time Deposits via SMS or e-mail by enrolling in our Citibank® Alerts Service

Open a Checking or Savings Account

Request to open a new Checking or Savings Account online. Our bank representatives will call you at your convenience to complete your request.

Account Nicknaming

Account nicknaming lets you put a specific nickname or label to your CASA/credit card accounts. For example, you have a Payroll and Investment Account, you can specifically name your payroll: My Citi® Payroll Account, to distinguish it from the rest of your accounts.

In the My Home Page, simply select a particular account and assign a nickname or select Account Nicknaming under Account Services on the right side.

Credit Card Services

Citi Paylite® After Purchase

Whether shopping locally, abroad or online, your straight single-receipt purchase of at least P5,000 may be converted into Citi PayLite®. Enjoy flexible payment terms of 3 to 24 months.

Online Rewards

  • Check your Citibank® Rewards points and browse through the Rewards catalog
  • Redeem for your gifts or mileage points online.

Personal Budgeting

For credit card customers, you can now monitor your credit card usage for the past 90 days in a graph that organizes your transactions by spending categories like Dining, Fashion, Supermarket, Gasoline, Travel and Accommodation, etc.

Yes, you can setup a budget for each category. However, please note that this will not apply to your credit card and therefore will not limit the expenses that you charge to your card. It will only show you how much youve over/under spent depending on the budget youve set.

All your transactions are included in the personal budgeting. However, only charges/transactions of the principal account are included. Charges made to the supplementary account will not be included.

Credit Card Application

Apply for your principal or supplementary credit card accounts and enjoy hassle-free application.

Cash Advance PIN Change

Change your cash advance PIN without having to go to the branch or ATM.

Click here to view Citi Mobile® Banking Solutions.