ONLINE BANKING SERVICES

Go Online so you can do more offline.

Internet Banking Solutions

Citibank® Online banking lets you manage your finances when you want, where you need it. Enjoy online banking and online funds transfer at your convenience without the hassle of waiting in line or rushing to the branch to meet cut-offs.

ONLINE BANKING

ONLINE BANKING

Citibank® Online lets you manage your finances when you want, where you need it. Enjoy banking at your convenience without the hassle of waiting in line or rushing to the branch to meet cut-offs.

Getting Started

CREATING YOUR CITIBANK® ONLINE ACCOUNT

To register, kindly provide the following information:

online banking services

If you are a bank customer with an existing savings/checking account

  • ATM/Visa Debit Card number and PIN
  • Any savings/checking account number linked to your card

internet banking services

If you are a credit card customer

  • Credit card details
  • Personal information

To ensure that your User Name is unique and secure, please follow these requirements in creating your Citibank® Online Username:

  • Must be 6 characters or more
  • Must have at least one number and one letter
  • It cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
  • It cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
  • Please choose a Username that you can easily remember

Note: If you try to create a Username that has been chosen by another Citibank® Online user, Citibank® Online will not accept the Username and instead will recommend another option.

To ensure the security of your account, please follow these requirements in creating your Password:

  • Must be 6 characters or more
  • Must have at least one number and one letter
  • It cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
  • It cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
  • It cannot be the same as your Username

Here are some tips in creating your password:

  • For better security, please do not use your name, date of birth, phone numbers, or any information identifiable to you as your password.
  • Create a password that you can easily remember. Choose a memorable phrase or a combination of words that only you can identify with, eg: cmpw@le30d = change my password at least every 30 days. Never share your password or write it down - commit it to memory!

There are several reasons why you may not be able to create your Username or password, such as:

  • You have entered an incorrect Card Number and PIN combination
  • The account number you have entered is not associated with the card number you are using
  • The status of your Citi® Card or your Citibankbanking® Account might not be current/active
  • The Username you are creating might already be in use by another Citibank® Online user
  • The Username or Password you are creating might not follow the rules indicated
  • Your records may not be updated in our system.

Should you need further assistance in the creation of your account, you may call our 24-Hour CitiPhone® at 995-9999995-9999 (for Citibank® NA customers).

LOGGING ON TO CITIBANK® ONLINE

You can still login to your account. Just click on the "Forgot Username" link in the sign-on screen to retrieve your Username.

You will need your Citicard and ATM PIN, or your credit card Number and CA PIN, to get your Username online.

You can reset your password online to start logging on to your account. Just click on the "Forgot Password" link in the sign-on screen. You will need your Citi® Card and ATM PIN or your credit card Number and CA PIN. For your security, a 6-digit One-time PIN will be sent via SMS to your registered mobile number to authorize your password reset request.

Check if you are entering the correct Username and password. If you are certain that you are inputting these correctly but is still unable to login, you may click on Forgot Username or Forgot Password link to restore your login credentials.

If you recently changed your PIN, you may click on the Forgot Password link to reset your access.

Payments and Transfers

Account Information

Keep track and manage your accounts anytime, anywhere. Login and instantly view your account summary, details and transactions at a glance. You can also download your transaction details for the last 3 months to help you with your basic personal financial analysis.

View Demo

Bills Payment

Go online and pay your bills without ever having to fall in line. Simply charge your bills to your credit card or have it debited against your bank account.

View Demo

  • Allied Bank / PNB Credit Cards
  • Banco Filipino
  • Bankard/RCBC
  • Bankard/RCBC
  • BDO Credit Cards
  • British Embassy
  • Card Services
  • Chinatrust Salary Stretch
  • Chinatrust Salary Stretch
  • Chinatrust Visa
  • Citibank Commercial Card
  • Citibank Mastercard
  • Citibank Savings Loans
  • Citibank Visa
  • Citystate Savings Bank Loan
  • Citibank Visa
  • Citystate Savings Bank Loan
  • CJCLDS
  • Destiny Cable
  • Digitel
  • Diners Card/SBC MC
  • Directories Philippines Corp
  • Eastern Telecoms
  • Eastwest Card
  • Far East Broadcasting
  • FG Financials
  • Fortune Medicare
  • Globe Telecoms
  • HSBC Cards
  • HSBC PI
  • ICC-Bayantel
  • Infocom
  • Innove
  • Kapartner Corp
  • Knowledge Channel
  • Manila Memorial
  • Manila Water Co., Inc
  • Maynilad Water Services, Inc.
  • MBTC/PSB Card
  • Meralco
  • My Destiny SBC
  • NSO Help Plus
  • Paramount Life
  • Piso Para Sa Pasig
  • PLDT
  • Prime Water
  • Prudential Life Plan
  • PSBank Loan
  • Resources For The Bilnd Inc.
  • SBC Cash Card
  • SCB EZ Loan
  • Skycable / Homecable / Zpdee
  • Smart Com
  • Stanard Charterest Mastercard/Visa
  • Subic Water
  • Union Bank Visa Card
  • VECO
Important Advisory on Citibank Online and Citi Mobile App Bills Payment: Effective July 15, 2014, all Maynilad, Meralco, PLDT & VECO bills paid via Citibank Online or the Citi Mobile App will earn Rewards Points, PremierMiles or CEB Points for total charges of up to P20,000 per merchant per statement cycle. Meanwhile, you'll earn Rewards Points, PremierMiles or CEB Points for payments of up to P100,000 per merchant per statement cycle for Digitel, ICC, Bayantel, Globe Telecom, Sky Cable/Home Cable & Smart.

Funds Transfer

Transfer funds online locally or abroad without going to the branch. Just register and activate your payees with the Online Activation Code (OAC) sent via SMS to your mobile number and you can:

  • Transfer funds online between your Citibank® accounts
  • Transfer money online to another Citibank® account
  • Transfer funds online to another local bank in the Philippines
  • Transfer money online to another account abroad (whether to another Citibank® account or another bank)

View Demo


Transfer your funds online and save on these standard fees:

Outgoing Funds Transfer Citibanking® Citigold®
Domestic
Peso - Netting
Over-the-Counter PHP 500 PHP 300
Citibank® Online FREE FREE
International
Dollar / Euro
Over-the-Counter USD 50 USD 30
Citibank® Online FREE FREE
Banking Services

Call Me Back Service

If you are a Citibank® client, the Call Me Back service allows you to request for CitiPhone® Officers to call you back at your preferred time and contact number.

Simply access internet banking by logging into your Citibank® Online account and click on the Call Me icon in the Help Center on the bottom right side corner of your My Home screen.

"Call Me Back" is a service that provides our clients who maintain bank deposit accounts with Citibank and who are enrolled in Citibank Online, with the option to request for a call back from a CitiPhone Officer. These Bank Clients can access the Citibank "Call Me Back" service by first logging into their Citibank Online account. Once logged in, they can click on the "CALL ME" icon and choose their preferred call back time, for the next 24 hours. The request will then be forwarded to a CitiPhone Officer, who will return the call during the Bank Clients preferred call back time. The Citibank "Call Me Back" service will be available 7 days a week except during periods of system maintenance.

Citibank "Call Me Back" service is subject to the following features and parameters which we may amend from time to time at our discretion:

Availability: this "Call Me Back" service will be available to all clients of Citibank, N.A., Philippines, who maintain bank deposit accounts and are enrolled in Citibank Online. These clients must log-in to their Citibank Online account to access our Call Me Back service.

Time Available 7 days a week except during periods of system maintenance. Clients will be able to choose their preferred call back time within the next 24 hours. The call back time options are in Philippines time zone.

During periods of system maintenance, we will not be able to call the clients with call requests that happen within this system downtime period. Our apologies for any inconvenience during these instances.

** Important scheduled maintenance will occur every Sunday from 12am to 5am (Philippines time). During this time period, Call Me Back will not be functional and therefore, we will not be able to respond to any call me back requests.

Call-Back Intervals bank clients can select their preferred call back time within the next 24 hours, in 30 minute intervals (ie. 10am / 10:30am / 11am / 11:30am, etc). The earliest call back option will be 30 minutes from the time the client clicks on the "CALL ME" icon on Citibank Online (ie. If you access Call Me Back at 2pm, the first option that you can request for a call back will be 2:30pm). For clients that need to talk to a CitiPhone Officer immediately, please contact our CitiPhone Hotline directly.

Customer Request Types: "Call Me Back" is a service in which we call our clients at their preferred time. This does not necessarily mean that we can resolve the clients request during that specific call. Similar to most customer hotlines, we will do our best to help the client resolve their issues/concerns when we call them. The following are customer requests that we will NOT handle via "Call Me Back", and will therefore not be accepted and entertained. Instead, please contact our CitiPhone Hotline for assistance:

  • Lost or Stolen credit cards / ATM Cards If your credit card or ATM Card is lost or stolen, you must immediately report this by calling our 24/7 CitiPhone directly. We shall not be liable for any loss, damage, or liability you shall suffer if the credit card or ATM Card is used for fraudulent purposes prior to the time its loss is reported to CitiPhone by you.
  • Third Party Authorization - the bank client who requests for the call back service should also be the one to take the call when we call them at their requested time. We will NOT entertain calls with anyone else except for that bank client for security purposes.
  • Inquiries on Investments our Call Me Back officers may not be fully equipped to handle investment discussions. As such, we encourage you to contact your home branch and/or Personal Banker / Relationship Manager directly.
  • Stop Payment Order since these transactions require immediate action, you need to call CitiPhone directly rather than wait for a call back from our Call Me Back officers.

Recorded Lines: similar to calling into our CitiPhone Hotline, this Call Me Back service will be done on recorded lines.

Unsuccessful Attempts Client Unavailable: in cases where we cannot reach you at your requested time after 3 call back attempts, we will send you a SMS Alert (if your preferred call back number is a mobile line) to inform you that despite 3 attempts, we were unable to reach you for whatever reason (e.g. these could be instances where your contact number is busy or you are not able to pick up your phone at the time, etc). The first SMS Alert will state that we have been unable to contact you and that we will attempt another call back within the next 30 minutes.

If we are still unable to contact you with a 4th call back attempt (to be done after the first SMS Alert), then we will send a second SMS Alert that will state the following: "Sorry, we were unable to contact you. Please select another call back time. Alternatively, you may call us at our 24/7 CitiPhone Hotline at +632 995 9999 (Citibank)". If your preferred call back number is NOT a mobile line, then

We will no longer conduct any call back after we have made the 4 call attempts. We will only call you back if you submit another call back request via the Citibank Call Me Back service.

Uncontactable Cases We are not able to call client at their preferred time: in cases (ie. very high volume of call back requests during a specific time) whereby we are unable to call you at your requested time, we will call you as soon as we are able to. Upon calling, we will ask you if you are able to take the call then, and if not, we can schedule another call back time that is convenient for you.

Periods of System Maintenance: there will be instances where the system will be temporarily unavailable (ie. maintenance). During these times, we will not be able to call the clients with call requests that happen within this system downtime period. Please bear with us during these instances. We apologize for any inconvenience.

** Important scheduled maintenance will occur every Sunday from 12am to 5am (Philippines time). During this time period, Call Me Back will not be functional and therefore, we will not be able to respond to any call me back requests.

Positive Identification: upon calling you at your requested time, it will be mandatory for ALL Call Me Back officers to perform a Positive Identification check to ensure that we are talking to the right person. The Positive Identification will include security questions, etc. to confirm your identity.

Contact Numbers: when you request for a call back, the default contact number will be the primary number registered in our system. However, solely for the purpose of the Citibank Call Me Back service, you will be able to replace the default contact number if you prefer to be called back with a different number (ie. in cases where you are travelling abroad, you may wish to be called back in an international number). For all cases, we are not responsible for any telephone charges or roaming fees that the client may receive from your telecommunications provider.

Cancellation of Call Me Back requests: once you submit a Call Me Back request to us, you will not be able to cancel that request via your Citibank Online account. If you absolutely need to cancel a Call Me Back request, please contact CitiPhone to inform them that you will no longer need a call back during that time. There is no guarantee that we will be able to cancel your Call Me Back request in time.

CitiPhone Hotline: As a primary telephone customer service number, you will always have the option to call our 24/7 CitiPhone Hotline at +632 995 9999 (Citibank), 1-800-10-995-9999 (Citibank clients outside Metro Manila).

Acceptance of Instructions: We are entitled, at our discretion and without notice to you, to refuse to act on any telephone instruction. We are also entitled to ask for written confirmation of your telephone instruction even if the identifier(s) given over the telephone is correct and valid. We reserve the right to refuse to act on any telephone instruction until we receive an acceptable written confirmation of your instruction.

Risk Warning: You should consider the possible risk inherent in the giving of instructions by telephone. The limited ability of Call Me Back officers to authenticate the identity of the caller could expose your accounts or information to unauthorized access by third parties. We accept no responsibility for the occurrence of such circumstances or for any action, claim, loss, damage or cost arising or incurred by you as a result of or in connection with any such circumstances or the giving of any such instruction by telephone. You are and continue to be solely responsible for making your own independent appraisal and assessment of any possible risks in relation to the giving of any such instructions. Accordingly, you should not relay instructions by telephone unless you are prepared to undertake such risks and have satisfied yourself in all respects with regard to such action.

Global View of Accounts

For bank clients with accounts abroad, you may now view all your Citibank® accounts when you log on to your Philippine Citibank® online banking account.

  • Australia
  • China
  • Hong Kong
  • India NRI
  • Indonesia
  • Malaysia
  • Singapore
  • Singapore IPB
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Vietnam

Order a Checkbook

  • Order a checkbook online for delivery to your mailing address
  • Your name will be printed on the checkbook Turn time for delivery is within 1-2 weeks.
  • The following checkbook fees apply:

    Peso Checkbook - P300 per checkbook

    Dollar Checkbook - USD10 per checkbook

View Interest Rates and Foreign Exchange Rates

  • View current interest rates for different terms of your peso or dollar time deposits
  • View foreign exchange rates for major currencies

Change ATM PIN

Change your ATM PIN without having to go to the branch or ATM.

Open a Time Deposit

  • Start booking additional placements for Peso and Dollar time deposits online, once you already have a Time Deposit account
  • Open a time deposit by transferring funds from your dollar or peso checking/savings account
  • Specify the maturity disposition of your time deposits. You can opt to rollover the proceeds, or transfer the principal and interest to your checking or savings account
  • Be reminded of the maturity of your Time Deposits via SMS or e-mail by enrolling in our Citibank® Alerts Service

Open a Checking or Savings Account

Request to open a new Checking or Savings Account online. Our bank representatives will call you at your convenience to complete your request.

Account Nicknaming

Account nicknaming lets you put a specific nickname or label to your CASA/credit card accounts. For example, you have a Payroll and Investment Account, you can specifically name your payroll: My Citi® Payroll Account, to distinguish it from the rest of your accounts.

In the My Home Page, simply select a particular account and assign a nickname or select Account Nicknaming under Account Services on the right side.

Credit Card Services

Citi Paylite® After Purchase

Whether shopping locally, abroad or online, your straight single-receipt purchase of at least P5,000 may be converted into Citi PayLite®. Enjoy flexible payment terms of 3 to 24 months.

Online Rewards

  • Check your Citibank® Rewards points and browse through the Rewards catalog
  • Redeem for your gifts or mileage points online.

Personal Budgeting

For credit card customers, you can now monitor your credit card usage for the past 90 days in a graph that organizes your transactions by spending categories like Dining, Fashion, Supermarket, Gasoline, Travel and Accommodation, etc.

Yes, you can setup a budget for each category. However, please note that this will not apply to your credit card and therefore will not limit the expenses that you charge to your card. It will only show you how much youve over/under spent depending on the budget youve set.

All your transactions are included in the personal budgeting. However, only charges/transactions of the principal account are included. Charges made to the supplementary account will not be included.

Credit Card Application

Apply for your principal or supplementary credit card accounts and enjoy hassle-free application.

Cash Advance PIN Change

Change your cash advance PIN without having to go to the branch or ATM.

Click here to view Citi Mobile® Banking Solutions.