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AIRPORT LOUNGE ACCESS VIA DRAGONPASS

Enjoy VIP lounge access with airport lounge access credit card here and abroad with DragonPass

Enjoy VIP lounge access with airport lounge access credit card here and abroad with DragonPass

Benefits of your Citi PremierMiles and/or Citi Platinum include:

DRAGONPASS

As a Citi PremierMiles and/or Citi Platinum Cardholder, you enjoy free DragonPass membership with 2 complimentary lounge passes each DragonPass membership year*.

DragonPass is a one-stop premium airport service provider that allows you to enjoy airport lounge access, airport car services and more to ensure your travels are as enjoyable and comfortable as possible.

What are the DragonPass benefits?

 

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Two (2) complimentary lounge passes every DragonPass membership year*
at select airport lounges

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20% off on lounge access fees for your succeeding use and additional guest visits

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Meet & Greet and Limousine reservations in select airports, and exclusive Member Deals

*The DragonPass membership year starts from the time that you registered for your DragonPass account. For example, if you register on November 30, 2017, your DragonPass membership year expires on November 30, 2018.

How To Register

How to register for a DragonPass account if I am a Citi PremierMiles and/or Citi Platinum Cardholder?

 

  • Citi Dragonpass registration

    1. Visit www.dragonpassuk.com/citiph to register. Just make sure your qualified Citi Credit Card details are on hand.
  • Citi Dragonpass benifits

    2. Check the email account you used to register your DragonPass account. Your DragonPass membership number and PIN will be sent there. In case you don't receive an email, please check your junk/spam mail.
  • Wlcome to Dragonpass

    3. Download the DragonPass app and log-in.
How To Use

How do I use DragonPass if I am a Citi PremierMiles and/or Citi Platinum Cardholder?

 

  • A GIF showing how a Citi PremierMiles and/or Citi Platinum Cardholder can download DragonPass App to use DragonPass

    1. Download DragonPass App from DragonPass Company Limited and make sure that it's always updated.
  • A GIF showing how to select your lounge and relevant airport via DragonPass

    2. Select your lounge by logging into the app and selecting the relevant airport. You'll see all options available but be on the lookout for lounges with the "Member Access" button. This is where you can use your free lounge passes.
  • A GIF showing how to present your DragonPass ID at your chosen lounge.

    3. Click on "Member Access" and present your DragonPass ID at your chosen lounge.
FAQs

DragonPass is a one-stop premium airport service provider that allows members to enjoy airport lounge access, Exclusive Members Deals, and Meet & Greet and Limousine service via its website and app.

With your DragonPass membership, you are entitled to 2 complimentary lounge passes with your Citi PremierMiles or Citi Platinum card, every DragonPass membership year. If you have both these cards, you are entitled to only one DragonPass Account.

The following are qualified to register for a DragonPass account:

  • Citi Platinum MasterCard or Visa cardholder (starting with 4532 48/5520 97) principal or supplementary credit cardholders who are active and in good standing.
  • Citi PremierMiles MasterCard or Visa cardholder (starting with 4532 48/4034 19/4539 72/5520 97) principal or supplementary credit cardholders who are active and in good standing. If you are a Citi PremierMiles and a Citi Platinum Cardholder, you are entitled to create only 1 DragonPass account.

If you are a Citi PremierMiles (starting with 4532 48/4034 19/4539 72/5520 97) or a Citi Platinum (starting with 4532 48/5520 97) Cardholder, you are entitled to 2 complimentary lounge passes per DragonPass membership year. If you have both these cards, you are entitled to only one DragonPass Account with 2 complimentary visits per DragonPass membership year.


The DragonPass membership year period is 12 months from the time that you registered for your DragonPass account. For example, if you register on November 30, 2021, you can use your complimentary lounge passes until November 30, 2022. Your DragonPass membership will be renewed on December 1, 2022.

The DragonPass membership will be renewed every 12 months from the date of DragonPass account creation as long as the Cardholder’s Citi Credit Card account remains active, is in good credit standing, and has an available credit limit at the time of renewal

Each credit card customer is entitled to enroll for one DragonPass account only. Duplicate accounts will be terminated and usages beyond the two complimentary lounge visits within the DragonPass membership year will be charged to the cardholders’ account.

  • your DragonPass e-Card (through the DragonPass app or through the website)
  • your boarding pass
  • your passport at the participating airport lounge

If you are a Citi PremierMiles and/or Citi Platinum Cardholder, you can apply for a DragonPass account. To register, you can visit the website: www.dragonpassuk.com/citiph

Yes, you may use your PremierMiles/Rewards Points to pay off your additional lounge visit fees. To redeem, simply visit http://www.citibank.com/ph/thankyou, click “Vouchers and Cash”> “Cash Credits” and select the amount that you would like to redeem.

Simply visit the exclusive registration page: www.dragonpassuk.com/citiph, input your details and once your card is successfully validated, you will receive an e-mail from DragonPass containing your DragonPass ID and PIN.

You can download the DragonPass App by DragonPass Company Limited via Play Store for android or the App Store for iOS.

Yes, you need to connect to your data or a wi-fi connection to access your DragonPass account through the website or app.

Yes. You can continue to access the lounges on a pay per visit basis. DragonPass members can enjoy 20% discount on published rates if you use your Citi credit card to pay. Discounted Airport Lounge access fees may be viewed in the DragonPass app.

You can check the DragonPass App to check the airport lounges that are closest to you.

Yes, you may use your complimentary lounge passes for you and your guest. In case complimentary lounge visits have been consumed, you still have the option to access the lounges with family and friends at a special rate of 20% off published rates when you use your Citi credit card to pay. Please refer to the DragonPass app for the discounted rates.

Yes. You will be able to continue to enjoy accessing the lounge. However, prior to the renewal of your DragonPass account, you will be required to update your records with DragonPass. You will receive an email reminder from support@dragonpass.com with instructions on how to update your credit card details. Alternatively, you may also call or email DragonPass to update your information. For other inquiries related to your DragonPass account, you may call the DragonPass hotline at +65 6741 4197 or email support.apac@dragonpass.com.cn

You may reset your password via the DragonPass App by following these simple instructions:

  1. In the DragonPass App, simply tap on the “Log-in” button
  2. Select “Forgot Password”
  3. Input the email address which you used to register for your DragonPass account, and a verification code will be sent to your email
  4. Input the verification code and create a new password on the next page. Once you successfully change your password, you may already log-in using your email address and nominated password.

For more information about the Airport Lounge Access Benefit Program, click here.

Terms and conditions

AIRPORT LOUNGE ACCESS PROGRAM
TERMS AND CONDITIONS

FOR CITI PREMIERMILES / CITI PLATINUM CREDIT CARDHOLDERS

  1. Definitions

    The Citi Airport Lounge Access Program or Program refers to the program whereby Qualified Cardholders will be given complimentary DragonPass membership with access to select airport lounges through DragonPass Global Limited.

    Qualified Cardholders or Cardholders refer to cardholders who meet the following criteria:

    1. Principal and supplementary credit cardholders of Citi Platinum Cards (starting with 4532 48 / 5520 97) that have been locally issued by Citibank, N.A. Philippine Branch ("Citibank") whose credit card accounts are active and in good credit standing, and who have available credit limit at the time of registration;
    2. Principal and supplementary credit cardholders of Citi Premier Miles Cards (starting with 4532 48 / 4034 19 / 4539 72 / 5520 97) that have been locally issued by Citibank, whose credit card accounts are active and in good credit standing, and who have available credit limit at the time of registration;
    3. And who are not prohibited under applicable Gifts, Anti-Bribery and Corruption laws, regulations, and policies from qualifying for this privilege.
  2. The program will be available until December 31, 2022
  3. Each Cardholder is eligible for one (1) DragonPass Account regardless of how many qualified Citi Credit Cards he/she holds with Citibank.
  4. Cardholders must download the DragonPass mobile app in order to avail of the benefit.
  5. To apply for DragonPass membership, the Qualified Cardholder must register via the exclusive Citi Philippines DragonPass link: www.dragonpassuk.com/citiph and provide the following information:

    1. Name (same as in passport)
    2. Type of Card (drop down - Citi PremierMiles /Citi Platinum)
    3. Card Number
    4. Expiry
    5. Email address registered with Citi
    6. Mobile number registered with Citi
    7. CVV
    8. DOB
  6. Upon successful registration, the Qualified Cardholder will receive an email from DragonPass Global Limited support@Dragonpassuk.com which will contain the activated DragonPass ID and Pin which he/she will use to access the DragonPass e-Card and account. The Cardholder must then download the DragonPass mobile app and use these details to log-in to the DragonPass membership account.
  7. The DragonPass membership is only valid as long as the Cardholder's Citi credit card account remains active and in good credit standing.
  8. The DragonPass membership will be renewed every 12 months from the date of DragonPass account creation as long as the Cardholder's Citi Credit Card account remains active and in good credit standing and has available credit limit at the time of renewal.
  9. The DragonPass membership is non-transferable. The DragonPass membership may only be used by the Cardholder whose name appears on the DragonPass e-Card which can be viewed on the mobile app. Only one DragonPass account may be used by the Cardholder for each lounge visit.
  10. The Program grants Qualified Cardholders the following:

    1. Two (2) complimentary visits per DragonPass membership year to select lounges within the DragonPass network (refer to the list of the lounges for complimentary use in Annex A).
    2. Access to all lounges in the DragonPass Network on a pay per visit basis with a 20% discount on published rates if lounge access or service fee availed is paid for using the Citi Credit Card (Refer to the DragonPass App for the discounted rates for Citi Cardholders and to Annex A for the full list of lounges.)
    3. Any excess visit or additional service availment not covered by the Program must be paid for through the DragonPass mobile app and charged to the Citi Credit Card.
  11. The two (2) complimentary visits:

    1. May be availed of by Qualified Cardholders with international flights.
    2. May only be used at select lounges in the following airports (Refer to Annex A for the full list of lounges)

      Hong Kong International Airport (HKG)

      Macau International Airport (MFM)

      Kuala Lumpur International Airport (KUL)

      Penang International Airport (PEN)

      Kuching International Airport (KCH)

      Kota Kinabalu International Airport (BKI)

      Singapore Changi Airport (SIN)

      Indira Gandhi International Airport, New Delhi (DEL)

      Rajiv Gandhi International Airport, Hyderabad (HYD)

      Salalah International Airport (SLL)

      Toronto Pearson International Airport (YYZ)

      Vancouver International Airport (YVR)

      Edmonton International Airport (YEG)

      Winnipeg International Airport (YWG)

      Abu Dhabi International Airport (AUH)

      London Heathrow Airport (LHR)

      Mactan Cebu International Airport (CEB)

      Phnom Penh International Airport (PNH)

      Siem Reap International Airport (REP)

      Taiwan Taoyuan International Airport (TPE)

      Shanghai Pudong International Airport (PVG)

      Shanghai HongQiao International Airport (SHA)

      Brisbane Airport (BNE)

      Rio de Janeiro RIOgaleão - Tom Jobim International Airport (GIG)

      Riyadh King Khalid International Airport (RUH)

      Melbourne Airport (MEL)

      King Fahd International Airport, Dammam (DMM)

      Rome International Airport – Fiumicino (FCO)

      Ninoy Aquino International Airport (MNL)

    3. Will only be valid for 12 months from the date the DragonPass account is created or renewed, whichever is applicable.
    4. Are not cumulative and will be forfeited if unused at the end of the said 12-month period.
    5. Will be replenished at the start of the following DragonPass membership year.
    6. May be used by the Cardholder and one (1) guest accompanied by the DragonPass member.
  12. Only children below two (2) years old (with or without seats) are allowed to enter the airport lounge free of charge and will not be counted as guests of the Cardholder.
  13. To avail of the airport lounge access, the Cardholder and, if applicable, the permitted guest, must present the following:

    1. DragonPass e-Card;
    2. Citi Platinum or Citi PremierMiles Card of the Qualified Cardholder;
    3. Boarding pass for the international flight; and
    4. Passport.
  14. The benefit is not valid in conjunction with other discounts, privileges, vouchers or any promotional benefits.
  15. The Program privilege is not convertible to cash, credit or other goods and services.
  16. In case of dispute with respect to the Cardholder's eligibility, Citibank's decision shall prevail. All questions or disputes regarding the Cardholder's eligibility for the lounge access shall be resolved by Citibank.
  17. Citibank may at any time and without prior notice, vary, modify, delete or amend the terms and conditions of the Program, the manner of availment and the Qualified Cardholders shall be bound by such variations and amendments. Such modifications and amendments shall be effective on such date or dates as determined solely by Citibank.
  18. Fraud, abuse or any unauthorized action relating to the availment of the Program may result in the disqualification of the Cardholder from the Program, suspension or cancellation of his/her Card privileges, or the charging of the full cost of the airport lounge access (USD 22.00) to the Cardholder's Card account at Citibank's discretion. This shall be without prejudice to any legal action that may be taken by Citibank.

 

Annex A. List of International Lounges (66 lounges)

1. Hong Kong International Airport (HKG) Plaza Premium Lounge
Plaza Premium Lounge (East)
2. Macau International Airport (MFM) Plaza Premium Lounge (Departures)
3. Kuala Lumpur International Airport (KUL) Plaza Premium Lounge (KLIA2 - Level 2M)
plaza Premium Lounge (KLIA2 - Level 2)
Wellness Spa - Plaza Premium Lounge (KLIA2 - Level 3)
4. Penang International Airport (PEN) Plaza Premium Lounge (Domestic Departures)
Plaza Premium Lounge (International Departures)
5. Kuching International Airport (KCH) Plaza Premium Lounge (Domestic Departures)
6. Kota Kinabalu International Airport (BKI) Plaza Premium Lounge (International Departures)
Plaza Premium Lounge (Domestic Departures)
7. Singapore Changi Airport (SIN) Plaza Premium Lounge (International Departures, Terminal 1)
The Green Market (International Departures, Terminal 2)
Blossom (International Departures, Terminal 4 )
8. Indira Gandhi International Airport, New Delhi (DEL) Plaza Premium Lounge (Domestic Departures, Terminal 1)
Plaza Premium Lounge (Domestic Departures, Terminal 3)
Plaza Premium Lounge (Lounge A, International Departures, Terminal 3)
Plaza Premium Lounge (Lounge B, International Departures, Terminal 3)
Plaza Premium Lounge (International Arrivals, Terminal 3)
Plaza Premium Lounge (International/Domestic Arrivals, Terminal 3)
Plaza Premium Lounge (Domestic Arrival, Terminal 1)
9. Rajiv Gandhi International Airport, Hyderabad (HYD) Plaza Premium Lounge (International Departures)
Plaza Premium Lounge (Domestic Departures)
Plaza Premium Lounge (Arrivals)
10. Salalah International Airport (SLL) Plaza Premium Lounge (International Departures)
11. Toronto Pearson International Airport (YYZ) Plaza Premium Lounge (Domestic Departures, Terminal 1)
Plaza Premium Lounge (US Transborder, Terminal 1)
Plaza Premium Lounge (International Departures, Terminal 1)
Plaza Premium Lounge (International Departures, Terminal 3)
Plaza Premium Lounge (Domestic Departures, Terminal 3)
12. Vancouver International Airport (YVR) Plaza Premium Lounge (International Departures)
Plaza Premium Lounge (Domestic Departures)
Plaza Premium Lounge (Domestic Departures, Pier C)
Plaza Premium Lounge (U.S.A. Departures)
13. Edmonton International Airport (YEG) Plaza Premium Lounge (U.S.A. Departures)
Plaza Premium Lounge (Domestic / International Departures)
14. Winnipeg International Airport (YWG) ) Plaza Premium Lounge (Departures)
15. Abu Dhabi International Airport (AUH) Al Reem Lounge (Departures, Terminal 1)
16. London Heathrow Airport (LHR) Plaza Premium Lounge (Departures, Terminal 2)
Plaza Premium Lounge (Arrivals, Terminal 2)
Plaza Premium Lounge (Departures, Terminal 4)
Plaza Premium Lounge (Arrivals, Terminal 3)
Plaza Premium Lounge (Arrivals, Terminal 4)
Plaza Premium Lounge (Departures, Terminal 5)
17. Mactan Cebu International Airport (CEB) Plaza Premium Lounge (International Departures)
18. Phnom Penh International Airport (PNH) Plaza Premium Lounge (International Departures)
19. Siem Reap International Airport (REP) Plaza Premium Lounge (International Departures)
20. Taiwan Taoyuan International Airport (TPE) Plaza Premium Lounge (International Departures, Zone A1,Terminal 2)
Plaza Premium Lounge (International Departures, Zone A, Terminal 2)
Plaza Premium Lounge (International Departures, Zone C, Terminal 1)
Plaza Premium Lounge (International Departures, Zone D, Terminal 1)
21. Shanghai Pudong International Airport (PVG) No. 9 VIP Lounge (Domestic Departures, Terminal 1)
No. 76 VIP Lounge (Domestic Departures, Terminal 2)
No. 37 VIP Lounge (International Departures, Terminal 1)
No. 77 China Eastern Plaza Premium Lounge (International Departures, T2)
22. Shanghai HongQiao International Airport (SHA) V01 VIP Lounge (International Departures, Terminal 1)
V03 VIP Lounge (International Departures, Terminal 1)
23. Brisbane Airport (BNE) Plaza Premium Lounge (International Departures)
24. Rio de Janeiro RIOgaleão - Tom Jobim International Airport (GIG) Plaza Premium Lounge (Domestic Departures, Terminal 2)
Plaza Premium Lounge (International Departures, Terminal 2)
Plaza Premium Lounge (Arrivals, Terminal 2)
25. Riyadh King Khalid International Airport (RUH) Plaza Premium Lounge (International Departures, Terminal 2)
26. Melbourne Airport (MEL) Plaza Premium Lounge (International Departures, Terminal 2)
27. King Fahd International Airport, Dammam (DMM) Plaza Premium Lounge (International Departures)
28. Rome International Airport – Fiumicino (FCO) Plaza Premium Lounge (Departures, Terminal 3)
29. Ninoy Aquino International Airport (MNL) SKY VIEW LOUNGE (T3)

Please refer to the DragonPass App for an updated list of lounges that can be accessed using the complimentary passes.

 

For any concerns, you may call us at (632) 8995-9999 or send us a message through www.citibank.com.ph.

Citibank, N.A. Philippine Branch is regulated by Bangko Sentral ng Pilipinas with contact details at https://www.bsp.gov.ph.

For any concerns, you may call us at (632) 8995-9999(632) 8995-9999 or send us a message through www.citibank.com.ph.

Citibank, N.A. Philippine Branch is regulated by Bangko Sentral ng Pilipinas with contact details at https://www.bsp.gov.ph.