CITI ONE BILL AUTO-DEBIT PAYMENT

Hassle-free payments.

Hassle-free bills payment with Citi credit cards

Now, there's no need to line up at payment centers or remember various due dates. Enroll in Citi One Bill and conveniently settle all your bills with only one due date to remember. You can pay for your utility bills and automatically charge them to your Citi credit card.

 
Citi One Bill

CITI ONE BILL

Now, there's no need to line up at payment centers or remember various due dates. Enroll in Citi One Bill and conveniently settle all your bills with only one due date to remember. You can pay for your utility bills and even donate to charitable institutions and automatically charge them to your Citi Credit Card.

Citi One Bill accepts payments for the following:

Citi One Bill Merchants: Utilities & Charitable Institutions

How to pay through Citi One Bill:

Auto-Debit Option:

Automatically charge your bills to your Citi credit card

  1. Globe (Mobile Postpaid)
  2. Globe At Home (Innove - Broadband & Landline)
  3. Sky Cable
  4. Sky Fiber

Phone-In

  • Call 8995 9999 for Metro Manila, 234 9999 for Metro Cebu, or 02 8995 9999 for other provinces.
  • Provide the necessary information on the utility you want to enroll.

Upon enrollment, wait for a confirmation letter from Citibank stating that your accounts have been successfully enrolled in Citi One Bill.

Starting April 19, 2021, the account to be enrolled should be under your (the Cardholder's) name. Existing enrollments under Citi One Bill will not be impacted by this change.

*The next time you receive your utility bill, we request you to please confirm with the utility company if they have charged it to your Citi Credit Card to avoid double payment. Until such time, please continue to pay your utility bills directly to the utility company.

  • Credit Line Increase

Terms and Conditions

ONE BILL PAYMENT FACILITY

With Citi One Bill, your recurring bills payment to select utility companies or insurance companies (“Citi One Bill Merchants”) will be automatically charged to your Card account. You must enroll to this facility by calling CitiPhone (8995-99998995-9999 in Metro Manila, 234-9999234-9999 in Metro Cebu, or 02 8995 999902 8995 9999 from other provinces), requesting to enroll through any of our authorized telesales officers, or applying through Citibank Online (www.citibank.com.ph). Upon enrollment you authorize us to provide your Citi credit card number and other information that may be required by the merchant and the credit card acquiring entity of the merchant. The utility account to be enrolled must be under your (the Cardholder’s) name. A notification will be sent to you to confirm your enrollment. We may decline any enrollment if the request is for business or non-personal related bills, or if the account requested for enrollment is not under your (the Cardholder’s) name.

Once your enrollment is confirmed, we will pay the total amount of your respective bills (“Bills”) submitted by the Citi One Bill Merchants and will automatically charge it to your Card. Any disputes on the amount of such Bills should be directed to the corresponding Citi One Bill Merchant.

The charges are posted to your Card once the Citi One Bill Merchants submit the Bills to us through the acquirer. The hierarchy of payment of the Bills will be based on the date of submission of the Bills by the Citi One Bill Merchants. Approval of the Card Transactions is subject to your available RL or Account Credit Limit. If your RL or Account Credit Limit is insufficient, we may decline the Bills payment, which may result in the cancellation of your Citi One Bill enrollment. We will notify you in case this happens. Before you may be allowed to settle your Bills through your Card again, you must re-enroll cancelled or rejected enrollments; reenrollment is subject to our discretion.

We may process payments for the enrolled Bills even in instances of late payment instructions or system error. We may also impose fees and charges on your Card for services rendered under the Citi One Bill Payment Facility. We will notify you if these charges apply.

Without prior notice, we may reject or cancel any enrollment to Citi One Bill if your Card account is blocked or expired, or is in breach of any terms and conditions of this Citi Card Agreement, or for any other cause for which we deem it necessary, or as instructed by the Citi One Bill Merchant. If we reject any Citi One Bill Card transaction and/or cancel your Citi One Bill enrollment, you need to pay the Citi One Bill Merchant directly.

You agree to hold us free and harmless from any liability arising from the exercise of any of our rights above. We will not be responsible for any penalty, inconvenience, delay, damage, liability, loss or other consequences arising from such late payments, rejection, cancellation or any other action taken in connection with Citi One Bill, including disconnection or interruption of utility service, termination of insurance policy, or denial of insurance claims.

Citi One Bill transactions will earn Rewards Points, Thank You Rewards Points, Rebates, PremierMiles and/or Cebu Pacific (CEB) Points subject to the respective Card product’s terms and conditions. For a copy of the applicable terms and conditions, please visit Citibank Online (www.citibank.com.ph) or call CitiPhone at 8995 9999 in Metro Manila, 234 9999 in Metro Cebu, or 02 8995 9999 from other provinces.

To cancel your enrollment in Citi One Bill, you may call CitiPhone.

We will notify you in case our collection agreement with the Citi One Bill Merchant is terminated.

For non-Citi One Bill auto-debit arrangements, you may directly coordinate with the merchants. These arrangements are subject to the terms and conditions of these merchants’ auto-debit agreements.


For any concerns, you may call us at (632) 8995-9999 (632) 8995-9999 or send us a message through www.citibank.com.ph.

Citibank, N.A. Philippine Branch is regulated by Bangko Sentral ng Pilipinas with contact details at https://www.bsp.gov.ph.