U-SHIELD, a product of The Insular Life Assurance Company, Ltd (Insular Life)

Shield your family from financial burden.

Shield your family from financial burden.

IMPORTANT ADVISORY:

In connection with UnionBank’s acquisition of Citi Philippines’ consumer business, your CreditShield policy has been replaced with U-Shield under The Insular Life Assurance Company, Ltd (Insular Life), effective August 1, 2022. Insular Life’s U-Shield policy provides you with the same benefits and pricing as your CreditShield policy, to ensure that you continue to enjoy the same credit insurance protection plan as you do today.


Protect you and your family from financial burden in case of life’s unforeseen events with U-Shield.

  • Card outstanding balance covered up to max of P2,500,000 depending on U-Shield product variant
  • Covers basic life, temporary and/or permanent disability, and/or critical illness and/or hospitalization depending on U-Shield product variant
  • Affordable monthly premiums
PREMIER

Learn more about the benefits of your U-Shield Premier below.

Coverage against unforeseen events


Your benefits include coverage for the following (per card account):

  • Death
    • Critical Illness (Cancer, Coronary Artery Bypass Surgery, Heart Attack/Myocardial Infarction, Kidney Failure, Major Organ Transplant Surgery, Stroke)
      • Hospitalization (including cases due to COVID-19)

      In case death or a diagnosis of a critical illness, the benefit will pay 100% of the outstanding balance, plus the sum of three (3) consecutive months immediately before the death or diagnosis of the critical illness. Where there is less than 3 months of statement balance, the benefit pays for the 300% of the average statement balance of past one or two consecutive months immediately before the date of death or diagnosis of critical illness. Where there is no previous statement balance available, the benefit will pay 300% of total outstanding balance.

      In an event of a hospitalization, the benefit will pay 100% of the outstanding balance as at the first day of hospital confinement.

      Maximum benefit payable for any one event of death or critical illness, is Php 2,500,000 while the maximum hospitalization benefit per claim per insured debtor is Php 625,000 per calendar year.

      What’s more, a burial benefit has been added to your policy which covers 100% of your card balance including unbilled installment up to Php 300,000

      Protection at a reasonable premium

      Your existing coverage only costs a monthly premium rate of P0.76 per P100 total monthly card outstanding balance, including the principal of unbilled installments, subject to applicable limits.


      Terms and Conditions apply

      Policy assistance for your peace of mind

      For policy inquiries and request for claims, clients or beneficiaries are advised to use the following methods:

      • Call CitiPhone at (02) 8995-9999 (Metro Manila) or (032) 234-9999 (Metro Cebu) from 8AM to 9PM daily.
      • Connect with our customer service officers via Live Chat from Mondays to Fridays, 9AM to 8PM by visiting www.citibank.com.ph/contactus
BASIC

Learn more about the benefits of your U-Shield Basic below.

Coverage against unforeseen events


Your benefits include coverage for the following (per card account):

  • Death and Total/Permanent Disability: 2x outstanding card balance PLUS finance charges (up to two months after death) including any unbilled installment up to PHP 1,200,000 or 240% of Combined or Regular Credit Limit, as applicable, whichever is lower;
    • Temporary Disability: 5% of the outstanding balance or the minimum amount due, whichever is higher, starting on the 16th to the 30th day of temporary disablement, and 10% of the outstanding balance or 2x monthly minimum due, whichever is higher, starting on the 31st day of temporary disablement up to a maximum of 12 months, computed at the time of temporary disablement. Premiums are waived during the period of Temporary Disability for a maximum of 12 months.

    Protection at a reasonable premium

    Your existing coverage only costs a monthly premium rate of P0.36 per P100 total monthly card outstanding balance, including the principal of unbilled installments, subject to applicable limits.

    Policy assistance for your peace of mind

    For policy inquiries and request for claims, clients or beneficiaries are advised to use the following methods:

    • Call CitiPhone at (02) 8995-9999 (Metro Manila) or (032) 234-9999 (Metro Cebu) from 8AM to 9PM daily.
    • Connect with our customer service officers via Live Chat from Mondays to Fridays, 9AM to 8PM by visiting www.citibank.com.ph/contactus

    Notice: U-Shield Basic is currently not available for new bookings

PLUS

Learn more about the benefits of your U-Shield Plus below.

Coverage against unforeseen events


Your benefits include coverage for the following (per card account):

  • Death, Total/Permanent Disability and Critical Illness: 3x outstanding card balance PLUS finance charges (up to two months after death) including any unbilled installment up to PHP 1,800,000 or 360% of Combined or Regular Credit Limit, as applicable, whichever is lower;
    • Temporary Disability: 5% of the outstanding balance or the minimum amount due, whichever is higher, starting on the 16th to the 30th day of temporary disablement, and 10% of the outstanding balance or 2x monthly minimum due, whichever is higher, starting on the 31st day of temporary disablement up to a maximum of 12 months, computed at the time of temporary disablement. Premiums are waived during the period of Temporary Disability for a maximum of 12 months;
      • What’s more, a burial benefit has been added to your policy which covers 100% of your outstanding card balance including unbilled installment up to Php 300,000.

      Protection at a reasonable premium

      Your existing coverage only costs a monthly premium rate of P0.69 per P100 total monthly card outstanding balance, including the principal of unbilled installments, subject to applicable limits.

      Policy assistance for your peace of mind

      For policy inquiries and request for claims, clients or beneficiaries are advised to use the following methods:

      • Call CitiPhone at (02) 8995-9999 (Metro Manila) or (032) 234-9999 (Metro Cebu) from 8AM to 9PM daily.
      • Connect with our customer service officers via Live Chat from Mondays to Fridays, 9AM to 8PM by visiting www.citibank.com.ph/contactus

      Notice: U-Shield Plus is currently not available for new bookings

LITE

Learn more about the benefits of your U-Shield Lite below.

Coverage against unforeseen events


Your benefits include coverage for the following (per card account):

  • Death and Permanent Disability: 1x outstanding card balance PLUS finance charges (up to two months after death) including any unbilled installment up to PHP 600,000 or 240% of Combined or Regular Credit Limit, as applicable, whichever is lower.

Protection at a reasonable premium

Your existing coverage only costs a monthly premium rate of P0.20 per P100 total monthly card outstanding balance, including the principal of unbilled installments, subject to applicable limits.

Policy assistance for your peace of mind

For policy inquiries and request for claims, clients or beneficiaries are advised to use the following methods:

  • Call CitiPhone at (02) 8995-9999 (Metro Manila) or (032) 234-9999 (Metro Cebu) from 8AM to 9PM daily.
  • Connect with our customer service officers via Live Chat from Mondays to Fridays, 9AM to 8PM by visiting www.citibank.com.ph/contactus

Notice: U-Shield Lite is currently not available for new bookings

MAX

Learn more about the benefits of your U-Shield Max below.

Coverage against unforeseen events


Your benefits include coverage for the following (per card account):

  • Death, Total/Permanent Disability and Critical Illness: 100% of your Combined or Regular Credit Limit or PHP 1,000,000 as applicable, whichever is lower;
  • In case of Accidental Death: Additional 100% of your Combined or Regular Credit Limit or PHP 1,000,000 as applicable, whichever is lower;
  • Partial Disability: Your Combined or Regular Credit Limit multiplied to the percentage as specified in your policy’s schedule of indemnities corresponding to the loss incurred or PHP 1,000,000 as applicable, whichever is lower.

Protection at a reasonable premium

Your existing coverage only costs a monthly premium rate of P0.38 per PHP 100 of your Combined or Regular Credit Limit, subject to applicable limits.

Policy assistance for your peace of mind

For policy inquiries and request for claims, clients or beneficiaries are advised to use the following methods:

  • Call CitiPhone at (02) 8995-9999 (Metro Manila) or (032) 234-9999 (Metro Cebu) from 8AM to 9PM daily.
  • Connect with our customer service officers via Live Chat from Mondays to Fridays, 9AM to 8PM by visiting www.citibank.com.ph/contactus

Notice: U-Shield Max is currently not available for new bookings

MAX II

Learn more about the benefits of your U-Shield Max below.

Coverage against unforeseen events


Your benefits include coverage for the following (per card account):

  • Death and Total/Permanent Disability: 100% of your Combined or Regular Credit Limit or PHP 1,000,000 as applicable, whichever is lower;
  • In case of Accidental Death: Additional 100% of your Combined or Regular Credit Limit or PHP 1,000,000 as applicable, whichever is lower;
  • Partial Disability: Your Combined or Regular Credit Limit multiplied to the percentage as specified in your policy’s schedule of indemnities corresponding to the loss incurred or PHP 1,000,000 as applicable, whichever is lower.

Protection at a reasonable premium

Your existing coverage only costs a monthly premium rate of P0.32 per PHP 100 of your Combined or Regular Credit Limit, subject to applicable limits.

Policy assistance for your peace of mind

For policy inquiries and request for claims, clients or beneficiaries are advised to use the following methods:

  • Call CitiPhone at (02) 8995-9999 (Metro Manila) or (032) 234-9999 (Metro Cebu) from 8AM to 9PM daily.
  • Connect with our customer service officers via Live Chat from Mondays to Fridays, 9AM to 8PM by visiting www.citibank.com.ph/contactus

Notice: U-Shield Max II is currently not available for new bookings

FAQ

Click on Plus Sign to expand and on Minus Sign to minimise the details.

The buyer, UnionBank, has its own insurance provider, The Insular Life Assurance Company, Ltd (Insular Life). For this new insurer to be able to provide continued coverage, Insular Life will take over the existing credit insurance coverage of CreditShield policyholders by replacing it with U-Shield policy. Thus, for clarity, the insurance coverage provided under CreditShield will not be discontinued but will just be replaced with U-Shield.

Insular Life’s U-Shield credit insurance product provides you with the same benefits and pricing as your existing CreditShield policy, to ensure that you continue to enjoy the same credit insurance protection plan as you do today.

Insular Life or InLife is the insurer of the U-Shield product. Insular Life is a world-class, excellent Filipino insurance provider. It is the only mutual company in the Philippines aiming to bring out the good in the lives of Filipinos, while serving the greater good. It has over 100 years of experience in financial protection, savings, investments, and retirement to help its clients make confident decisions for themselves and their loved ones. Purpose-driven and open-minded, it works with adaptability and collaboration to achieve growth and customer success. They are guided by their Commitment to Excellence, Integrity in Work, Respect for the Individual, and Upliftment of the Filipino.

No action is required from your end. Your current CreditShield policy will automatically be replaced with the Insular Life U-Shield policy starting August 1, 2022 to ensure that your credit protection coverage is continuous.

To request cancellation of your U-Shield insurance coverage, please contact CitiPhone at 8995-9999 between 8am-9pm daily or via Live Chat by visiting www.citibank.com.ph/contactus between 9am-8pm from Mondays to Fridays.

Your U-Shield credit insurance policy will provide you with the same benefits and pricing as CreditShield, to ensure that you continue to enjoy the same credit insurance protection plan as you do today. You will be delighted to know that U-Shield is packed with some added benefits.(Click here to refer to the specific U-Shield product your account is enrolled).

Your monthly premiums will remain the same. No changes are expected at this time.

U-Shield Basic
  • P3.60 per thousand of the outstanding balance
U-Shield Plus
  • P6.90 per thousand of the outstanding balance
U-Shield Lite
  • P2.00 per thousand of the outstanding balance
U-Shield Max
  • P3.80 per thousand of the credit card limit
U-Shield Max 2
  • P3.20 per thousand of the credit card limit
  • U-Shield Premier
  • P7.60 per thousand of the outstanding balance
  • Your U-Shield policy coverage under The Insular Life Assurance Company, Ltd (Insular Life) takes effect on August 1, 2022.

    The expenses incurred by your supplementary cardholder/s form part of your total card outstanding balance but benefits will only be payable in case of death, diagnosis of Critical Illness or hospital confinement of the Principal cardholder who is the Insured Debtor of the credit insurance policy.

    To know the requirements in filing a claim and request to file a claim, please contact CitiPhone between 8am-9pm daily at (632) 8995-9999.

    The claims computation remains the same. You can refer to the benefits of your U-Shield policy for coverage details.

    U-Shield Proof of Cover will be sent to the registered email or mailing address within August 2022.

    How To Apply

    Call CitiPhone at (632) 8995 9999(632) 8995 9999.

    Eligibility Criteria

    Requirements:

    Active and current Citi credit card principal cardholders from 18 to 59 years old are eligible to avail of CreditShield Premier. No benefit will be paid when the Insured has attained the termination age of 65.

    For INLIFE claims submissions, please download and fill out the applicable
    forms below and send to the email address or office address indicated below:


    Insular Life Assurance Company, Ltd.

    4/F, Insular Health Care Building
    167 Dela Rosa corner Legazpi Streets
    Legazpi Village, Makati City 1229

    You may call (+632) 8841-8600 for the necessary documents to file the claim or by emailing the Insular Life’s Help Desk groupportal@insular.com.ph