U-SHIELD, a product of The Insular Life Assurance Company, Ltd (Insular Life)

Shield your family from financial burden.

Shield your family from financial burden.

IMPORTANT ADVISORY:

In connection with UnionBank’s acquisition of Citi Philippines’ consumer business, your CreditShield policy has been replaced with U-Shield under The Insular Life Assurance Company, Ltd (Insular Life), effective August 1, 2022. Insular Life’s U-Shield policy provides you with the same benefits and pricing as your CreditShield policy, to ensure that you continue to enjoy the same credit insurance protection plan as you do today.


NOTICE: U-Shield products are currently not available for new bookings.

  • Card outstanding balance covered up to P2,500,000
  • Covers hospitalization and critical illness event
  • Affordable monthly premium of only P0.76 per P100 Citi Card balance
Benefits

Increased Citi credit card balance protection of up to P2,500,000

  • CreditShield Premier is an optional card protection product, which in the event of death or diagnosis of a covered critical illness1, pays 100% of your Citi credit card's outstanding balance, including any remaining unbilled installment principal amount/s2 PLUS the sum of the statement balances for the past three (3) consecutive months immediately before the date of death or diagnosis, up to a maximum of P2,500,000.
    • If there is less than 3 months of statement balances, the benefit shall pay 300% of the average statement balance of the past one (1) or two (2) consecutive months immediately before the date of insured's death or diagnosis of critical illness; or
    • If there is no previous statement balance available, the benefit shall pay 300% of the outstanding balance.
  • An amount equivalent to your Citi credit card 's outstanding balance, subject to the applicable limit, shall be paid to Citibank, and any benefit amount in excess thereof shall be paid to your beneficiary/ies or to you, as the case may be.

Hospitalization Benefit for your total peace of mind

  • If you get confined in a hospital for 5 consecutive days or more due to an accident or illness3, CreditShield Premier shall pay 100% of your Citi credit card outstanding balance2 as of the date of your first day of confinement up to a maximum coverage of P625,000 per calendar year.
  • Enjoy maximum protection at a minimum premium

  • Pay a monthly premium of 0.76% (or P0.76 for every P100) of the outstanding balance including any remaining unbilled installment principal amount/s2.
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  • 1Covered critical illnesses are Cancer, Stroke, or Heart Attack. No Critical Illness Benefit is paid within 90 days from effective date of coverage.
    2Excluding unbilled interest, effective February 1, 2019
    3No Hospitalization Benefit is paid within 30 days from effective date of coverage.

    FAQ

    Click on Plus Sign to expand and on Minus Sign to minimise the details.

    CreditShield Premier is an optional card protection product, which in the event of death or diagnosis of a covered critical illness1, pays 100% of your Citi credit card's outstanding balance, including any remaining unbilled installment principal amount/s2 PLUS the sum of the statement balances for the past three (3) consecutive months immediately before the date of death or diagnosis, up to a maximum of P2,500,000.

    • If there is less than 3 months of statement balances, the benefit shall pay 300% of the average statement balance of the past one (1) or two (2) consecutive months immediately before the date of insured's death or diagnosis of critical illness;
    • If there is no previous statement balance available, the benefit shall pay 300% of the outstanding balance.

    If you get confined in a hospital for 5 consecutive days or more due to an accident or illness3, CreditShield Premier shall pay 100% of your Citi credit card outstanding balance2 as of the date of your first day of confinement up to a maximum coverage of P625,000 per calendar year.

    All active and current Citi principal cardholders between 18 to 59 years old are eligible for CreditShield Premier. You can purchase CreditShield Premier for all your Citi credit cards since coverage on CreditShield Premier is on a per card basis.

    Yes, there is a maximum benefit payable per benefit and below are the limits:

    1. Death and Critical Illness Benefit - P2,500,000 per insured4.
    2. Hospitalization Benefit - P625,000 per insured per calendar year.

    Your premiums will be automatically charged to your nominated Citi credit card every month and will be included in the Total Amount Due in your card statement. The premium rate is fixed at 0.76% of your outstanding balance (total amount due plus any remaining unbilled installment principal amount/s2). Premium rates may be subject to change upon renewal, depending on claims experience.

    Your coverage will take effect when the first CreditShield Premier premium is charged to your Citi credit card. The expenses incurred by your supplementary cardholder/s form part of your total card outstanding balance but benefits will only be payable in case of death, diagnosis of Critical Illness or hospital confinement of the Insured Debtor (principal cardholder)4.

    1Covered critical illnesses are Cancer, Stroke, or Heart Attack. No Critical Illness Benefit is paid within 90 days from effective date of coverage.
    2Excluding unbilled interest, effective February 1, 2019
    3No Hospitalization Benefit is paid within 30 days from effective date of coverage.
    4CreditShield Premier coverage terminates upon payout of the death or critical illness benefit.

    Your coverage will be automatically cancelled when the outstanding balance of your Citi credit card is more than 2 months past due.

    You will receive your Proof of Cover after purchase. The full terms and conditions are specified in the Proof of Cover and you are strongly advised to review them.

    To know the requirements in filing a claim and request to file a claim, please contact CitiPhone between 8am-9pm daily at (632) 89959999. You may reach out to BPLAC Claims Help Desk by emailing PHI.PAL-CSClaims@aia.com.

    Click here to find out more information

    To request cancellation of your insurance coverage post-purchase, please contact CitiPhone at 8995-9999 between 8am-9pm daily or via Live Chat by visiting www.citibank.com.ph/contactus between 9am-8pm from Mondays to Fridays.

    CreditShield Premier is underwritten by BPI-Philam Life Assurance Corporation (or BPLAC). BPLAC is a member of AIA Group Limited, the largest independent publicly listed pan-Asian life insurance group. The product is not a bank deposit, or obligation of, or guaranteed by Citicorp Financial Services and Insurance Brokerage Phils., Inc. (CFSI, the broker), Citibank N.A., Citigroup, or any of its affiliates or subsidiaries.

    How To Apply

    Call CitiPhone at (632) 8995 9999(632) 8995 9999.

    Eligibility Criteria

    Requirements:

    Active and current Citi credit card principal cardholders from 18 to 59 years old are eligible to avail of CreditShield Premier. No benefit will be paid when the Insured has attained the termination age of 65.

    For claims submissions, please download and fill out the applicable forms below and send to the email address or office address indicated:

    PHI.PAL-CSCLAIMS@AIA.COM

    The Philippine American Life & General Insurance Company
    18F Philam Life Head Office, Net Lima Bldg., 5th Avenue cor. 26th Street
    Bonifacio Global City, Taguig 1634

    For queries on status of submitted claims, you may reach out to BPLAC Claims Help Desk by emailing PHI.PAL-CSCLAIMS@AIA.COM

    Insurance Disclaimer

    CreditShield® Premier is a group credit life insurance policy underwritten by BPI-Philam Life Assurance Corporation (BPLAC) or the “Insurer” and brokered by Citicorp Financial Services & Insurance Brokerage Philippines, Inc. (CFSI). BPLAC is a member of AIA Group Limited. All insurance applications are subject to the Insurer’s underwriting and acceptance. It is not a bank deposit, or obligation of or guaranteed by any bank, insurance broker or any of its affiliates and subsidiaries. If applications are accepted by the Insurer, CFSI will receive commission from the Insurer equivalent to a percentage of the gross premium payable. Other Citi entities may receive additional compensation for the provision of product administration and management services. All Claims under the policy will be solely decided upon by the Insurer. Citibank, Citigroup or any of their affiliates and group entities hold no warranty and do not make any representation about the insurance, the quality of claims processing and shall not be responsible for claims, recovery of claims, or for clearing of claims, in any manner whatsoever. Accordingly, the information should be read and construed in light of and subject to all terms, conditions and exclusions contained in the Group Master Policy.
    You will receive your Proof of Cover after purchase. The full terms and conditions are specified in the Proof of Cover and you are strongly advised to review them. The purchase of CreditShield® Premier is optional and entirely your choice. If after your examination of the Proof of Cover you are not fully satisfied, you may cancel the insurance within the 30-day free-look period from the date of first premium billing by calling CitiPhone at (02) 8995-9999 (Metro Manila) or (032) 234-9999 (Metro Cebu) between 8AM to 9PM daily. You may also connect with customer service officers via Live Chat from Mondays to Fridays, 9AM to 8PM by visiting www.citibank.com.ph/contactus for any cancellation requests. Any premiums paid will be refunded accordingly. If you choose to cancel beyond the free-look period, no refund will be given and no future premiums will be billed starting from the next statement date. You may also call CitiPhone for your policy inquiries or request for claim.

    Terms and Conditions

    BPLAC CREDITSHIELD PREMIER
    GENERAL TERMS AND CONDITIONS.

    The masculine pronoun as used herein includes the feminine and the singular shall include the plural, wherever the context requires.

    BENEFITS

    Death

    Sum Assured: In Case of Death of the Insured Debtor, the benefit shall pay 100% of the Insured Debtor's Outstanding Balance plus

    • Sum of Statement Balance of past 3 consecutive months immediately before the date of death; or
    • Where there is less than 3 months of Statement Balance: 300% of the Statement Balance of the past one month or average of past two consecutive months immediately before the date of death; or
    • Where there is less than 3 months of Statement Balance: 300% of the Statement Balance of the past one month or average of past two consecutive months immediately before the date of Diagnosis of Critical Illness; or
    • Where there is no previous Statement Balance available: 300% of Outstanding Balance.

    Critical Illness
    Sum Assured: In case of Diagnosis of the Insured Debtor with a Critical Illness, the benefit shall pay 100% of the Insured Debtor's Outstanding Balance plus

    • Sum of Statement Balance of past 3 consecutive months immediately before the date of Diagnosis of Critical Illness; or • Where there is less than 3 months of Statement Balance: 300% of the Statement Balance of the past one month or average of past two consecutive months immediately before the date of Diagnosis of Critical Illness; or
    • Where there is no previous Statement Balance available: 300% of Outstanding Balance.

    Provided, a) that the maximum Benefit payable for any one Event of Death or Critical Illness shall not exceed the amount equivalent to PhP2,500,000, and b) that any retail or cash advance transactions, including finance charges accrued to these, made after the occurrence of the Event, shall not be covered by the INSURER.

    Hospitalization Benefit
    Sum Assured: In case of the Insured Debtor's hospital confinement for three (5) days or more as a result of Accident or Sickness, Disease or Illness, the benefit shall pay 100% of the Insured Debtor's Outstanding Balance at the first day of hospital confinement, provided that a.) Only one Hospitalization Benefit claim is made per Policy Year, regardless of the number of Credit Facility the Insured Debtor has, b.) The Hospital Confinement and the duration of Confinement are Medically Necessary, and c.) The Hospital Confinement is for the Insured Debtor only. The maximum Hospitalization Benefit per claim per Insured Debtor is PhP625, 000 per calendar year.

    BPI-PHILAM LIFE ASSURANCE CORPORATION (BPLAC), the INSURER, certifies that under and subject to the terms of the Group Creditor Life with Critical Illness and Hospitalization Benefit Rider Insurance Policy No. (the "Group Master Policy", "the Policy") issued by the INSURER to Citibank N.A. Philippine Branch (herein called the "Creditor") the "Insured Debtor" is insured against in accordance with the information provided under this proof of coverage to the Creditor, to be applied to the account of the Insured Debtor's Credit Facility.

    DEFINITIONS

    "Accident" means a sudden, unintentional, unexpected, unusual, and specific event that occurs at an identifiable time and place which shall, independently of any other cause, be the sole cause of the bodily injury.

    "Benefit" means the benefit paid in case of Death, Critical Illness, or Hospital Confinement, the amount of which is defined in the provision on "Benefits".

    "Claimant" means a) the Insured Debtor himself in case of Critical Illness and Hospital Confinement, or b) a person appearing to the INSURER to be authorized to make the claim, in case of Death of the Insured Debtor, or c) Beneficiary/ies designated by the Insured Debtor.

    "Confinement" means admission in a Hospital as an In-Patient for a minimum period of six (6) hours upon the recommendation of a Physician of an Insured Debtor, who must stay continuously in the Hospital prior to his discharge.

    "Credit" means the credit line or other form of financial accommodation provided by the Creditor to the Insured Debtor through the use of the Credit Facility.

    "Credit Facility" means locally issued Citibank Mastercard®, Citibank Visa and/or co-brand/affiliate credit cards issued by Citibank.

    "Creditor" means the policyholder providing Credit to the Debtor (including the Insured Debtor) under the Credit Facility.

    "Critical Illness" means any of the following illnesses first occurring at least 90 days after the Effective Date of the Insured Debtor's Critical Illness insurance coverage: Cancer; Heart Attack; Stroke; provided that advice or treatment for that disease or sickness was not sought or obtained from a medical practitioner, chiropractor, naturopath, or any other practitioner of a similar kind within 12 months immediately prior to the Effective Date.

    1. Cancer
    Defined as a malignant tumor positively diagnosed with histological confirmation and characterized by the uncontrolled growth of malignant cells and invasion of tissue. The term malignant tumor includes leukemia, lymphoma, and sarcoma. For the aforementioned definition, the following are not covered:

    1. All cancers which are histologically classified as premalignant, non-invasive; carcinoma in situ; having either borderline malignancy; or having low malignant potential
    2. All tumors of the prostate, thyroid, and urinary bladder histologically classified as T1N0M0 (TNM classification)
    3. Chronic Lymphocytic Leukemia less than RAI Stage 3
    4. All cancers in the presence of HIV
    5. Any skin cancer other than malignant melanoma

    2. Heart Attack
    The death of a portion of the heart muscle (myocardium), as a result of inadequate blood supply and being evidenced by all of the following criteria:

    1. A history of typical prolonged chest pain
    2. New electrocardiographic changes resulting from this occurrence
    3. Elevation of the cardiac enzyme (CPK-MB) above the generally accepted laboratory levels of normal or troponins recorded at the following levels or higher: Troponin T > 1.0ng/ml or equivalent threshold

    Angina is specifically excluded.

    3. Stroke
    Defined as a cerebrovascular accident or incident producing neurological sequelae of a permanent nature, having lasted not less than three (3) months. Infarction of brain tissue, hemorrhage, and embolization from an extra-cranial source are included. The diagnosis must be based on changes seen in a CT scan or MRI and certified by a neurologist. Specifically excluded are cerebral symptoms due to transient ischemic attacks or any reversible ischemic neurological deficit, vertebrobasilar ischemia, cerebral symptoms due to migraine, cerebral injury resulting from trauma or hypoxia and vascular disease affecting the eye or optic nerve or vestibular functions.

    "Date of Sales" or "Sale Date" means the date appearing in the appropriate billing statement issued by the Creditor to the Insured Debtor.

    "Death" means loss of life arising from Injury or illness while the Insured Debtor's insurance coverage is effective except as may be excluded under the Policy.

    "Debtor" means a principal accountholder of the Credit Facility.

    "Diagnosis" shall mean the definitive diagnosis made by a Physician, as hereinafter defined, based upon such specific evidence, as referred in the definition of the particular Critical Illness concerned or, in the absence of such specific evidence, based upon radiological, clinical, histological, or laboratory evidence acceptable to the INSURER. Such diagnosis must be supported by the INSURER's medical director who may base his opinion on the medical evidence submitted by the Insured Debtor and/or additional evidence which the former may require.
    In the event of any dispute or disagreement regarding the appropriateness or correctness of the diagnosis, the INSURER shall have the right to call for an examination, at the INSURER's expense, of either the Insured Debtor or the evidence used in arriving at such diagnosis, by an independent acknowledged expert in the field of medicine concerned selected by the INSURER and the opinion of such expert as to such diagnosis shall be binding on both the Insured Debtor and the INSURER.

    "Disability" means a Sickness, Disease, or Illness arising out of a single or continuous series of causes.

    "Effective Date" or "Effective Date of Insurance" means the date on which the insurance coverage of a particular Insured Debtor takes effect as specified in the provision on "Effective Date of Insurance".

    "Event" means Death, Diagnosis of Critical Illness, or Hospital Confinement.

    "Evidence of Insurability" means a written statement or proof of an Individual's insurability upon which acceptance for insurance shall be determined by the INSURER.

    "Injury" means bodily injury arising from an accident and which occurs after the Effective Date.

    "Insured Debtor" means an accountholder of the Credit Facility who has been nominated by the Creditor and accepted by the INSURER for insurance and with respect to whom the Creditor shall have remitted premium to the INSURER.

    "No Evidence Limit" shall mean the maximum issue age and maximum coverage amount at which a Debtor will not be required to submit evidence of insurability.

    "Non-Medical Limit" means the maximum coverage amount at which a Debtor will not be required to undergo medical examinations unless adverse condition is noted.

    "Outstanding Balance" shall mean the latest Statement Balance that is available during the covered period, including expenses of supplementary cardholders, plus all fees, charges, retail or cash transactions, interest charges, late payment charges, unbilled instalments, and all other debits to the Credit Facility (billed or unbilled) prior to the occurrence of Death, Diagnosis of Critical Illness, or Hospital Confinement in accordance with the provisions of the Policy. New charges incurred after the date of death, Diagnosis of Critical Illness, or Hospital Confinement shall not be payable.

    "Physician or Surgeon" shall mean a registered medical practitioner qualified and licensed to practice western medicine and who, in rendering such treatment, is practicing within the scope of his licensing and training in the geographical area of practice, but excluding a medical practitioner who is the Insured Debtor himself or a member of the Insured Debtor's immediate family. Immediate family shall refer to the parents, wife or husband, children, and brothers and sisters of the Insured Debtor.

    "Pre-existing Condition" means any condition that was diagnosed, treated, or for which a medical examiner was consulted, or the existence of any illness, disease or symptoms of the condition that the Insured Debtor has reasonable knowledge of at any time before the Effective Date or Reinstatement Date, whichever is later. The Insured Debtor may be considered to have reasonable knowledge of a preexisting condition where the condition is one for which:

    • The Insured Debtor has received or is receiving treatment;
    • Medical advice, diagnosis, care or treatment has been recommended;
    • Clear and distinct symptoms are or were evident;
    • Its existence would have been apparent to a reasonable person in the circumstances

    "Policy Year" shall mean the one (1) year period including the Effective Date of Insurance and immediately following that date or the one (1) year period following the renewal or renewed policy.

    "Sickness, Disease, or Illness" means Sickness, Disease, or Illness occurring more than thirty (30) days after the Effective Date. For this purpose, a Sickness, Disease, or Illness has occurred when it has been investigated, diagnosed or treated or when its signs or symptoms have manifested, which will cause an ordinary prudent person to seek diagnosis, care or treatment. In the event of any conflict or discrepancy of opinions relating to the signs or symptoms of a Sickness, Disease, or Illness and their manifestation between a Physician and the Insured Debtor, the INSURER will adopt and follow the Physician's professional opinion.

    "Statement Balance" shall mean the amount as stated in the monthly billing statement issued by the Creditor after CreditShield Premier takes effect, prior to the occurrence of death or Diagnosis of Critical Illness, in accordance with the provisions under the Policy.

    "Surgery" shall mean any of the following procedures:

    1. To incise, excise or electro cauterize any organ or body part, except for dental services;
    2. To repair, revise, or reconstruct any organ or body part;
    3. To reduce by manipulation a fracture or dislocation; (iv) Use of endoscopy to remove a stone or object from the larynx, bronchus, trachea, esophagus, stomach, intestine, urinary bladder, or urethra.
    GENERAL CONDITIONS
    DEBTORS ELIGIBLE FOR INSURANCE

    The types of Debtors who are eligible for insurance hereunder shall be Debtors whose Credit Facility to the Creditor is of the following types.

    Balances under Citibank MasterCard, Citibank Visa and/or other co-brand/affiliate credit cards issued by Citibank N.A. Philippine Branch.

    Provided, that no insurance will be effected with respect to any person who has already attained the age of 60 and that no Benefits will be paid to any Debtor who has attained the age of 65.

    Debtors whose Credit Facility to the Creditor are the following types, or any other type not enumerated above, shall not be eligible for insurance hereunder.

    All other types of Outstanding Balance

    Only one Debtor as defined herein shall be eligible for insurance with respect to any one indebtedness. The eligible Debtor shall be the person designated by the Creditor's records as principal obligor with respect to the Outstanding Balance.

    EFFECTIVE DATE OF INSURANCE

    Except as provided in the Sections entitled "Grace Period" and the "Termination of Policy" under the Group Master Policy, each eligible Debtor who:
    1) Makes a written request for insurance with respect to an Indebtedness on a form approved by the INSURER, and who makes a written agreement to pay the charges to be collected by Creditor for such insurance, or
    2) Who otherwise accepts an offer for insurance through Telemarketing with respect to an Outstanding Balance shall become insured on the later of the following dates provided that the initial premium has been paid, thus:
    Date of Sales or "Sale Date" of the individual insurance to the Insured Debtor as indicated in the appropriate billing statement issued by the Creditor to the Insured Debtor where such Date of Sales or "Sales Date" of the individual insurance first appears;
    Date on which any increased premium rates or any special conditions are accepted by the Debtor.

    The Effective Date of Insurance shall be used to determine policy anniversaries, policy years and premium due dates.

    EXCLUSIONS

    The INSURER shall not be liable to pay any benefits in respect of any claims directly or indirectly resulting or consequent upon or attributable to by any of the following:
    Critical Illness Benefit –

    1. Critical Illness occasioned or contributed to by HIV infection, or AIDS related conditions
    2. Critical Illness diagnosed prior to or within ninety (90) days of the Effective Date of coverage
    3. Critical Illness caused directly or indirectly by Pre-existing condition which existed within twelve (12) months prior to the Effective date of coverage or date of reinstatement
    4. Critical Illness caused by self-inflicted injuries

    Hospitalization Benefit –

    1. Hospital Confinement occurring within thirty (30) days from the Effective Date of Insurance stated in the Proof of Coverage
    2. Treatment or Surgery for tonsils, adenoids, hernia, or a disease peculiar to the female generative organs until the Insured Debtor has been continuously covered under this contract for a period of one hundred and twenty (120) days
    3. Any hospitalization, treatment or surgery which commenced within one (1) year after the effective date or reinstatement date due to any pre-existing condition that existed, happened or occurred within (2) years before the effective date or reinstatement date, if such condition was disclosed at the time of application
    4. Any medical or physical abnormalities existing at the time of birth as well as neo-natal physical abnormalities developing within six (6) months from the time of birth. This include hernias of all types, and epilepsy except when caused by a trauma which occurred after the date the Insured Debtor was continuously covered under this contract and any congenital conditions which has manifested or diagnosed before the Insured Debtor attains seventeen (17) years of age
    5. War, declared or undeclared, strikes, riots, civil war, revolution, or any warlike operations
    6. Service in the armed forces, in time of declared or undeclared war or while orders of warlike operations or restoration of public order
    7. Pregnancy or any related complications arising from it
    8. Any violation or attempted violation of the law or resistance to arrest
    9. Mental or nervous disorders, treatment of alcoholism, alcohol or drug abuse, or any other complications arising therefrom or any drug incident
    10. Cosmetic or plastic surgery or any elective surgery
    11. Any form of dental care or Surgery unless necessitated by Injury but excluding the replacement of natural teeth, placement of denture and prosthetic services such as bridges and crowns or their replacement
    12. Routine health checks, any investigation(s) not directly related to admission, diagnosis or disability
    13. Any treatment or investigation which is not medically necessary, or convalescence, custodial or rest care
    PAYMENT OF PROCEEDS

    The Creditor shall be the sole and irrevocable beneficiary of the Insured Debtor to the extent of the unpaid Outstanding Balance to the Creditor at the time of the said Insured Debtor's Death, Critical Illness, or Hospital Confinement (but not exceeding the Maximum Insurance Coverage) less unpaid insurance premium with regard to the Grace Period provision (if any). The amount payable under the Policy shall be paid to the Creditor, up to the amount of the Outstanding Balance of the Insured Debtor as defined herein, and the remaining portion of the proceeds shall be paid by the INSURER in accordance with the following:

    1. To the Insured Debtor in the event of Benefits arising from Critical Illness or Hospital Confinement; or
    2. To the Beneficiary/ies designated by the Insured Debtor upon his Application or request for amendment of beneficiary designation. Where no beneficiary has been designated by the Insured Debtor, the amount of Death Benefit in excess of the Outstanding Balance shall be paid by the INSURER to the first surviving class of the following classes of successive preference beneficiaries: the Insured Debtor's (1) widow/widower, (2) surviving children, 3) surviving parents, (4) surviving brother/sister, (5) executors or administrators, in the event of Benefits arising from Death.
    GRACE PERIOD

    A grace period of 31 days, without interest charge, will be allotted for payment of subsequent monthly premiums, during which period this policy shall continue to be in force, provided the Creditor has not prior to the premium due date, given written notice to the INSURER that the Policy is to be terminated on the day immediately preceding such premium due date. Any unpaid premium shall be deducted from any benefit that may arise during this period.

    ENROLLMENT

    Printed enrollment forms, or electric enrollment with the Creditor, satisfactory to the INSURER, is required for each eligible Insured Debtor in respect of whom an application for insurance under the Policy is being made. Upon request of the INSURER, records pertaining to the Insured Debtor’s enrolment shall be submitted to the INSURER through the Creditor within a mutually agreed-upon timeframe.

    TERMINATION OF INDIVIDUAL INSURANCE

    The insurance of an Insured Debtor shall automatically terminate immediately upon the earliest of the following dates:
    Upon –

    1. The Insured Debtor's attainment of age 65;
    2. The Creditor's failure to pay the premium in respect of the Insured Debtor;
    3. The Death or Diagnosis of Critical Illness of the Insured Debtor whichever shall occur first, provided that the Benefit shall have been paid in accordance to the Payment of Proceeds provision;
    4. The date the Insured Debtor's Credit Facility becomes delinquent due to non-payment of premium. However upon reinstatement of the Credit Facility, the coverage will continue except where the delinquent period exceeds ninety (90) days. During the delinquency period, the INSURER will not be liable for any claim arising from the Insured Debtor;
    5. Upon receipt of notice to cancel the insurance coverage from the Insured Debtor;
    6. Upon termination of the Credit Facility by the Creditor. Termination of the individual coverage shall be without prejudice to any claim arising prior to such date of termination.
    REINSTATEMENT

    Within a period of six months after default or cessation by the Insured Debtor in the payment of premium, an Insured Debtor whose Insurance was terminated under the section entitled "Termination of Individual Insurance", except for those terminated on the grounds set in sub-section (a) and (c) may again be insured under the Group Master Policy subject to the following conditions:
    (1) The Insured Debtor elects to resume payment of the premium charges to be collected by the Creditor; and in case termination was made under sub-section (d), the Insured Debtor likewise resumes payment on his Outstanding Balance so that no payment is more than two months overdue;
    (2) The Creditor consents to the reinstatement of the Insured Debtor's insurance; and
    (3) The Insured Debtor furnishes without expense to the INSURER satisfactory evidence of insurability.

    The date of reinstatement of the Insured Debtor's insurance shall be the date when the INSURER determines that the evidence submitted to it is satisfactory and that no payment on the Outstanding Balance is more than two months overdue.

    If the Insured Debtor's insurance coverage has been terminated at the Insured Debtor's request, the insurance coverage may be reinstated at the INSURER's option, via voice recorded call or written request submitted by the Insured Debtor acceptable to the INSURER.

    PREMIUMS

    All premiums payable by the Insured Debtor under this contract shall be paid to the INSURER monthly with the amount of premium due from the Insured Debtor being charged to the account of the Insured Debtor's Credit Facility.

    The monthly premium rate for this insurance is PhP 7.60 or such prevailing rate per PhP1,000 of covered Outstanding Balance and a documentary stamp tax charged pursuant to prevailing governmental regulations.

    CLAIM PROCEDURES

    No Benefits shall be payable under the Policy unless:

    1. Printed or electronic notice is given to the INSURER at its office or through a duly authorized agent within 90 days after any of the Events giving rise to a Benefit. Failure to give notice within the time provided in the Policy shall not invalidate or reduce any claim if it can be shown that it was not reasonably possible to do so and that notice was given as soon as reasonably possible;
    2. The Claimant completes the standard claims form issued by the INSURER and produces at no cost to the INSURER such evidence to substantiate the claim to the INSURER satisfaction and as it may reasonably require;
    3. The Claimant provides proof the Insured Debtor's age when required by the INSURER.
    4. A post mortem examination of the Insured Debtor is carried out, unless forbidden by law, if required by the INSURER, at the latter's expense.

    For the avoidance of doubt, if the Insured Debtor claims from more than one benefit (Death, Diagnosis of Critical Illness, or Hospital Confinement) at the same time, only one benefit will be payable under the Policy.

    INCONTESTABILITY

    The individual Insurance of the Insured Debtor or any additional portion thereof shall not be contested after it has been in force during the lifetime of the Insured Debtor for a period of two (2) years from the Effective Date of the individual insurance of the Insured Debtor; or from the date of last reinstatement of the Insured Debtor's individual insurance, whichever is later, except for non-payment of premium.

    MISSTATEMENT OF AGE

    If the age of the Insured Debtor has been misstated, the insurance payable will be the amount to which he is entitled to under the Policy, but adjustments on premium payments will be made so that the Creditor shall pay the INSURER the actual premiums at the true age of the Insured Debtor. If according to the correct age of a Debtor he is not eligible for coverage under the policy, the liability of the INSURER shall be limited to the refund of all the premiums paid.

    SUICIDE

    If the Insured Debtor dies by suicide within one (1) year from the Effective Date or date of approval of last reinstatement of his insurance, the pertinent provisions of the Insurance Code shall apply. Where no death benefit is payable, the INSURER shall refund all premiums paid from the Effective Date of the Insured Debtor's coverage or date of reinstatement of his insurance as defined under the Reinstatement Provision of the Policy to the date of death.

    FREE-LOOK PERIOD

    The Insured Debtor is entitled to cancel the insurance from its inception within a 30-day "Free-Look" period, with the Creditor notifying the INSURER. Any premiums paid will be refunded accordingly.

    "Free-Look" period shall start from the later of
    The day the Policy is fully executed; or
    The day of the payment for the first premium; or
    The Effective Date for insurance coverage.

    THIS DOCUMENT MERELY SUMMARIZES THE PROVISION OF THE GROUP MASTER POLICY PRINCIPALLY AFFECTING THE INSURED DEBTOR AND DOES NOT IN ANY WAY CONSTITUTE A CONTRACT. THE BENEFITS DESCRIBED ARE ALL SUBJECT TO THE PROVISIONS, TERMS AND CONDITIONS OF THE GROUP MASTER POLICY.

    For any concerns, you may call us at (632) 8995-9999 or send us a message through www.citibank.com.ph. Citibank, N.A. Philippine Branch is supervised by Bangko Sentral ng Pilipinas with contact details at https://www.bsp.gov.ph.

    For your complaints/concerns, we will endeavor to resolve these within 7 business days. For complaints/concerns requiring more time to resolve we will be in touch with you and inform you of the progress.