CREDITSHIELD

Get protected from life's unforeseen events.

Protect you and your family from financial burden in case of life's unforeseen events with Credit Shield Plus

IMPORTANT ADVISORY:

In connection with UnionBank’s acquisition of Citi Philippines’ consumer business, your CreditShield policy has been replaced with U-Shield under The Insular Life Assurance Company, Ltd (Insular Life), effective August 1, 2022. Insular Life’s U-Shield policy provides you with the same benefits and pricing as your CreditShield policy, to ensure that you continue to enjoy the same credit insurance protection plan as you do today.


NOTICE: CreditShield/U-Shield products are currently not available for new bookings.

CLAIMS

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FAQ

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The buyer, UnionBank, has its own insurance provider, The Insular Life Assurance Company, Ltd (Insular Life). For this new insurer to be able to provide continued coverage, Insular Life will take over the existing credit insurance coverage of CreditShield policyholders by replacing it with U-Shield policy. Thus, for clarity, the insurance coverage provided under CreditShield will not be discontinued but will just be replaced with U-Shield.

Insular Life’s U-Shield credit insurance product provides you with the same benefits and pricing as your existing CreditShield policy, to ensure that you continue to enjoy the same credit insurance protection plan as you do today.

Insular Life or InLife is the insurer of the U-Shield product. Insular Life is a world-class, excellent Filipino insurance provider. It is the only mutual company in the Philippines aiming to bring out the good in the lives of Filipinos, while serving the greater good. It has over 100 years of experience in financial protection, savings, investments, and retirement to help its clients make confident decisions for themselves and their loved ones. Purpose-driven and open-minded, it works with adaptability and collaboration to achieve growth and customer success. They are guided by their Commitment to Excellence, Integrity in Work, Respect for the Individual, and Upliftment of the Filipino.

No action is required from your end. Your current CreditShield policy will automatically be replaced with the Insular Life U-Shield policy starting August 1, 2022 to ensure that your credit protection coverage is continuous.

To request cancellation of your U-Shield insurance coverage, please contact CitiPhone at 8995-9999 between 8am-9pm daily or via Live Chat by visiting www.citibank.com.ph/contactus between 9am-8pm from Mondays to Fridays.

Your U-Shield credit insurance policy will provide you with the same benefits and pricing as CreditShield, to ensure that you continue to enjoy the same credit insurance protection plan as you do today. You will be delighted to know that U-Shield is packed with some added benefits. (Click here to refer to the specific U-Shield product your account is enrolled).

Your monthly premiums will remain the same. No changes are expected at this time.

U-Shield Basic
  • P3.60 per thousand of the outstanding balance
U-Shield Plus
  • P6.90 per thousand of the outstanding balance
U-Shield Lite
  • P2.00 per thousand of the outstanding balance
U-Shield Max
  • P3.80 per thousand of the credit card limit
U-Shield Max 2
  • P3.20 per thousand of the credit card limit
  • U-Shield Premier
  • P7.60 per thousand of the outstanding balance
  • Your U-Shield policy coverage under The Insular Life Assurance Company, Ltd (Insular Life) takes effect on August 1, 2022.

    The expenses incurred by your supplementary cardholder/s form part of your total card outstanding balance but benefits will only be payable in case of death, diagnosis of Critical Illness or hospital confinement of the Principal cardholder who is the Insured Debtor of the credit insurance policy.

    To know the requirements in filing a claim and request to file a claim, please contact CitiPhone between 8am-9pm daily at (632) 8995-9999.

    The claims computation remains the same. You can refer to the benefits of your U-Shield policy for coverage details.

    U-Shield Proof of Cover will be sent to the registered email or mailing address within August 2022.