In line with the migration of Citibank Philippines-branded accounts to UnionBank systems, you will no longer be able to log in to Citibank Online and the Citi Mobile App starting 7:00 pm of March 22, 2024.

To access your deposit, credit card, and/or loan accounts on the UnionBank banking platform:

  • Download the UnionBank Online app from the Apple App Store,  Google Play Store, or Huawei AppGallery
  • Create your profile by registering your details from March 25, 2024 onwards. To learn more, visit

Please use your new UnionBank Debit Card and UnionBank checkbook starting on March 25, 2024.

If you have Citi-branded credit cards, you can continue to use these until a replacement card is sent to you by UnionBank.

For more information about the account migration, please visit

For queries or concerns, you may contact UnionBank through these channels:

  • Email :
  • Hotline: (632) 8995 9999
  • In-App: Log in to your UnionBank Online App, tap “Mailbox”, select “Support”, and tap “Create New Ticket”
  • Website: > click the UB icon to chat with Rafa