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Do I need to register to use this service?
Yes, please call CitiPhone at 995 9999 to enroll a maximum of three (3) Checking and/or Savings Accounts.
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Does the Available Balance SMS reflect real time information?
Yes, you will receive real time information. You will receive the current and available balance for each enrolled account. The current balance is the amount deposited into your account as of inquiry date and time including checks deposits that haven’t cleared. The available balance is the amount that you can readily withdraw or transfer as of the inquiry date and time.
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What is in the recent transactions SMS?
You will receive a description of the last 2 transactions made within the past 90 days for each enrolled account. This will include transaction date, description and amount. If you do not have any recent transactions for an account within the past 90 days, you will receive a message saying no transactions for that account are available.
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Is there a fee for this service?
There is no additional charge to use this service. However, each text inquiry will be charged the standard telco value-added service rate of P2.50. If you enrolled 2 or 3 checking or savings accounts, you will receive the last 2 transactions for each account in a separate message but will only be charged for one text inquiry.
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Will the service work if I change my mobile number?
You will have to call CitiPhone and change the mobile number enrolled in this service.
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Can I use multiple mobile numbers?
Only one mobile number per customer can be enrolled.
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Can I use this service while I’m abroad?
Please inquire with your mobile service provider if they can support this service in the country where you’re going and how much cellphone charges to expect.
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What is an MPIN?
MPIN stands for Mobile Personal Identification Number. This is a 6 digit alpha-numeric password that should be entered everytime a request for Available Balance or Recent Transactions for bank accounts is made. Do not share your MPIN with anyone. This is to ensure that only you can request for your bank account information.
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I forgot my MPIN. How do I request for a new one?
You can call 24-hour CitiPhone at 995 9999 to request for your existing MPIN. Your MPIN will be sent to you via SMS. You have the option to change this anytime by texting CITIMPIN<space><old MPIN><space><new MPIN> and send to 2201.
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Can I enroll my bank and credit card accounts at the same time so I just need to text once to get the available balance of my bank and credit card accounts at the same time?
No, only one type of account - whether bank or credit card – can be provided per reply. Click here to find out how to get your credit card available balance.
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I also have a Citi credit card enrolled in Citi Mobile Payments. Can I use the same mobile number and MPIN for Citi Mobile Payments?
Yes, you will be using the same MPIN and mobile number for both Citi Mobile SMS Banking and Citi Mobile Payments.
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I already have an existing MPIN which I use for Citi Mobile Payments. Do I need to change this after enrolling my bank accounts in SMS Banking?
You do not need to change your MPIN anymore. The change of MPIN is only a requirement for first time registrants of either Citi Mobile SMS Banking or Citi Mobile Payments.
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Do I need to register to use this service?
You do not need to register to use this service. Simply ensure that your mobile number is updated in our records by calling our 24-Hour CitiPhone at 995 9999.
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Does the available balance reflect real-time information?
Yes, the available balance SMS will reflect your most recent purchases and posted payments. However, if you are over your credit card limit, the reply will state that you do not have any available balance on your account.
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What is in the amount due SMS?
You will receive a summary of your statement information. This includes your Citi Card’s Total Amount Due, Minimum Amount Due and Payment Due Date.
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Is there a fee for this service?
Your mobile service provider will charge a text messaging fee when you use the service. The fee is P2.50 per text (if you are a Globe or Smart subscriber) or P2.00 per text (if you are a Sun subscriber).
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Is this service available for supplementary accounts?
This service is exclusively for Primary Cardholders only. You will receive an error message should you attempt to use your supplementary Citi Card number.
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Will the service work if I use my deactivated Citi card number?
Yes, the available balance SMS will reflect your most recent purchases and posted payments. However, if you are over your credit card limit, the reply will state that you do not have any available balance on your account.
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Will the service work if I change my mobile number?
This service will only work with the cellphone number/s that you have in our records. If you change your cellphone number, please call CitiPhone so that we can update our records. Once we have updated our records, you will be able to use this service with your new number.
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Can I use multiple mobile numbers?
Yes. We just need these numbers in our record.
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Can I use this service if I’m abroad?
Please inquire with your mobile service provider if they can support this service in the country where you’re going and how much cellphone charges to expect.
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Why am I not able to automatically use other Citi Mobile services such as Citi Mobile Payments?
To start enjoying these features, you must first enroll for the Citi Mobile Payments service by
calling CitiPhone at 995 9999.
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