Getting Started
1. Check your mobile internet connection
Check your mobile internet connection. Citi Mobile Banking can be accessed through all telco networks (Globe, Smart and Sun) and through all mobile internet connection speeds (WAP, GPRS, 3G or HSDPA).
Your cellphone’s mobile internet connection should be enabled. Your mobile internet connection is enabled if you open your mobile browser and you are connected to a website. An error message will appear if your mobile internet connection is disabled.
Please refer to your telco provider if your mobile internet connection is disabled. Your telco provider should be able to guide you on how to enable your mobile internet connection depending on your handset.
*Special step for Globe subscribers:
Before you can access Citi Mobile Banking, please open your cellphone’s internet browser, click on “Settings” and select “Access Point”. Select any of the following access points: myGlobe Internet, myGlobe Internet (01) or myGlobe Internet (02).
You will be unable to access Citi Mobile Banking through the default access point, myGlobe Connect.
2. Check if your cellphone is certified
Citi Mobile Banking is compatible with all telco networks and is compatible with most mobile phones in the market today.
To enjoy better user experience, this service will work best with handsets belonging to the latest certified cellphone model list.
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If your cellphone does not belong to the list, you may still try to access Citi Mobile Banking.
You may experience some screen layout issues such as large fonts or scrolling left to right to view the whole screen.
Cellphones that are not enabled for secure connections will not be able to access Citi Mobile Banking. You will not be able to proceed to the Citi Mobile Banking sign on page.
3. How to access Citi Mobile Banking
To access Citi Mobile Banking, simply visit www.citibank.com.ph on your mobile phone browser.
