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About Citi Mobile Banking

1. How can I use Citi Mobile Banking?
2. What services are available on Citi Mobile Banking?
3. Do I need to pay additional charges for using Citi Mobile Banking?
4. Do I need to use any particular telco provider?
5. Can I access Citi Mobile Banking on any mobile handsets?
6. Why should I use Citi Mobile Banking instead of Citibank Online on my mobile phone?
7. Why is the connection to Citi Mobile Banking sometimes very slow.
8. Is Citi Mobile Banking secure?
9. Can I access Citi Mobile Banking overseas?

Citi Mobile Banking Username and Password

1. I don’t have a Citibank Online Username and Password for online banking. What should I do?
2. How can I access Citibank Mobile Banking?
3. How can I create my Citi Mobile Username and Password?
4. If I go to www.citibank.com.ph through my cellphone, can I create my Citi Mobile Username and Password?
5. I forgot my Username. What shall I do?
6. I forgot my Password. What shall I do?
7. Can I change my Username and Password through Citi Mobile Banking?

About Citi Mobile Banking

1. How can I use Citi Mobile Banking?

   Visit www.citibank.com.ph on your mobile phone browser. Then, simply sign on with your existing Citibank Online username and password. (If you are not yet a Citibank Online user, click here for the steps to create a Citibank Online username and password.)

2. What services are available on Citi Mobile Banking?

   You can perform the following top transactions through Citibank Online:
   You can view your account summaries and transactions up to the past 90 days.
   You can transfer funds between your accounts.
   You can also pay bills and effect funds to payees you have previously registered through Citibank Online.

3. Do I need to pay additional charges for using Citi Mobile Banking?

   Citi Mobile Banking is free of charge. However, you may incur charges with your mobile internet connection depending on the service plan of your telco provider. The telco fees for mobile internet connection are:
   

   	Globe and Sun	P5.00 for every 15 minutes
   	Smart	P10.00 for every 30 minutes

4. Do I need to use any particular telco provider?

   Citi Mobile Banking is available to all telco providers.

5. Can I access Citi Mobile Banking on any mobile handsets?

   To enjoy better user experience, this service will work best with handsets belonging to the latest certified handset model list. Handsets with unsecured connections while using mobile internet will not be able to access Citi Mobile Banking.

6. Why should I use Citi Mobile Banking instead of Citibank Online on my mobile phone?

   Citi Mobile Banking is tailor-made for mobile handsets. The streamlined website design allows you to enjoy our banking services with ease via your mobile handset. Citibank Online is best viewed through the PC because the screen is too large and heavy to be accomodated on mobile phone screens.

7. Why is the connection to Citi Mobile Banking sometimes very slow.

   The mobile internet connection speed of mobile handsets varies depending on different factors, such as location, network coverage, service provider, connection type and handset model. The streamlined website design of Citi Mobile Bankingis tailor-made to help reduce the loading time.

8. Is Citi Mobile Banking secure?

   We have deployed various security measures to safeguard your information. It is as safe as our online banking services:
   
   1. The website is protected with strong encryption (128-bit Secure Sockets Layer) for access and transactions.
   
   2. Access is protected by personalized Username & Password.
   
   3. The online session will be automatically terminated after idling for 5 minutes, which prevents unauthorized use of your session by anyone else.
   
   

9. Can I access Citi Mobile Banking overseas?

   Yes, you can access Citi Mobile Banking anywhere you have a mobile internet connection via your mobile handset.

Citi Mobile Banking Username and Password

1. I don’t have a Citibank Online Username and Password for online banking. What should I do?

   Please visit www.citibank.com.ph on your personal computer and click on “Create your Username and Password “. If you’re a bank customer, be ready with your ATM card number, ATM PIN and account number. If you’re a credit card customer, be ready with your Citi card number and Cash Advance PIN.

2. How can I access Citibank Mobile Banking?

   Visit http://www.citibank.com.ph with the web browser in your cellphone and sign on with your Citibank Online username and password.

3. How can I create my Citi Mobile Username and Password?

   You do not need to create a separate Citi Mobile Username and Password. Just use your existing Citibank Online username and password.

4. If I go to www.citibank.com.ph through my cellphone, can I create my Citi Mobile Username and Password?

   No, the cellphone browser will automatically go to the Citi Mobile sign on page which does not have the facility for Username and Password creation. Please access www.citibank.com.ph on your personal computer to be able to go to the full Citibank Online site where you can create your Username and Password.

5. I forgot my Username. What shall I do?

   Please visit www.citibank.com.ph on your personal computer, click on “Sign On to Internet Banking” and then "Forgot Username". Be ready with your ATM card number/ATM PIN or Citi card number/Cash Advance PIN.

6. I forgot my Password. What shall I do?

   Please visit www.citibank.com.ph on your personal computer, click on “Sign On to Internet Banking” and then "Forgot Password". Be ready with your Username, Account Number and ATM card number/ATM PIN or Citi card number/Cash Advance PIN.

7. Can I change my Username and Password through Citi Mobile Banking?

   This facility is only available through Citibank Online. You may change your Username and Password after you sign on to Citibank Online through your personal computer.