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| We would love to hear from you. After all, our services and products are designed and developed with you in mind. That's why we've made it much easier for you to reach us. |
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| Your feedback |
| Your feedback is important to us. Please help us to help you by sharing with us what you think. |
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| Lodging a Complaint |
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| We are committed to serve you. We want to make it easier for you to share with us your experience. |
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| Let us know |
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| Please call our 24-hour CitiPhone Banking at 995-9999 to speak to a Citiphone Officer. You also have the option to request the Citiphone Officer to refer you to a supervisor. |
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| You may also e-mail your concerns to us through our online feedback form, or send a message through Citibank Online. Our Online Customer Service officers will receive and act on your concerns. |
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| We'll get back to you |
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| If your complaint requires further investigation, your case will be referred to our Customer Service Unit. A Case Officer will act on your behalf and will work with you to fully investigate your complaint. You will be given feedback on the results of the investigation within three (3) banking days. |
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