We would love to hear from you. After all, our services and products are designed and developed with you in mind. And if we're not talking with you, we should be. That's why we've made it much easier for you to reach us. Even after 3pm. Send a Message through Citibank Online If you would like to send us a message about your account, we recommend that you do so through Citibank Online, which is more secure than regular e-mail. Sign On to Citibank Online by entering your Username and Password. Once inside, click on the (Mail icon) found on the upper right side of the My Home page. Click on "Compose New Message". Select the appropriate subject for the message. To view more information regarding our Privacy click here Call 24-Hour CitiPhone Perform an array of automated functions, or speak with a CitiPhone Officer to handle an extensive range of Credit Card or Bank Transactions. When using CitiPhone: Please prepare your 16-digit credit card number and 4-digit T-PIN. When instructed, input these numbers and wait for the automated confirmation before proceeding. Follow the voice instructions for your specific transaction. If you miss some of the instructions or need further assistance, just stay on the line or press '0' to speak to a CitiPhone Officer. Metro Manila : 995 9999 Metro Cebu : 234 9999 Toll-Free from Other Provinces through PLDT : 1 800 10 995 9999 From Abroad : +63 2 995 9999 Send a Message through Fax You may also send your message through our fax number : From Metro Manila : 995 9716 From Other Provinces : 02 995 9716 From Abroad : +63 2 995 9716 Citigold Wealth Management Hotline Call the Citigold Wealth Management Hotline at 995 9888 (Metro Manila) or 234 9888 (Metro Cebu) if you want to : Arrange for a free financial check-up Know more about the most current exclusive offers, financial products and services Open a Citigold account