- Contact Us
Your feedback is important to us.
After all, our services and products are designed and developed with you in mind. And if we're not talking with you, we should be. That's why we've made it much easier for you to reach us. Even after 3pm.
Send a Message through Citibank® Online
If you would like to send us a message about your account, we recommend that you do so through Citibank® Online, which is more secure than regular e-mail.
- Sign On to Citibank® Online by entering your Username and Password.
- Once inside, click on the (Mail icon) found on the upper right side of the My Home page. Click on "Compose New Message". Select the appropriate subject for the message.
- To view more information regarding our Privacy click here
Send us inquiries via email.
You may send your feedback by accomplishing the Online Inquiry Form.
Call our 24-Hour CitiPhone hotline
Perform an array of automated functions, or speak with a CitiPhone® Officer to handle an extensive range of Credit Card or Bank Transactions. When using CitiPhone banking.
- Please prepare your 16-digit credit card number and 4-digit T-PIN. When instructed, input these numbers and wait for the automated confirmation before proceeding.
- Follow the voice instructions for your specific transaction. If you miss some of the instructions or need further assistance, just stay on the line or press '0' to speak to a CitiPhone® Officer.
Metro Manila: 995 9999 995 9999
Metro Cebu: 234 9999 234 9999
Toll-Free from Other Provinces through PLDT: 1 800 10 995 9999 1 800 10 995 9999
From Abroad: +63 2 995 9999 +63 2 995 9999
To learn more about CitiPhone® Banking, click here.
Send a Message through Fax
You may also send your message through our fax number :
From Metro Manila: 995 9716 995 9716
From Other Provinces: 02 995 9716 02 995 9716
From Abroad: +63 2 995 9716 +63 2 995 9716
Citigold® Wealth Management Hotline
If you want to arrange from a free financial check-up, know more about our current exclusive offers, financial products and services or open a Citigold® account, you may call:
Metro Manila: 995 9888 995 9888
Metro Cebu: 234 9888 234 9888
Toll-Free from Other Provinces through PLDT: 1 800 10 995 9888 1 800 10 995 9888
From Abroad: + 1800 2484 2633 + 1800 2484 2633