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- Pay with Points, Miles or Rebates
Don't let your points, miles, or rebates go to waste. Use them to pay your credit card transactions.
Step-by-step guide to redeem your reward points or miles:
Pay for your purchases with your Citi credit card.
An SMS will be sent to your mobile phone number registered with Citi with a link for you to redeem your points or miles.
Click on the link and select the number of points or miles to redeem.
Participating merchants:
To view the complete Terms and Conditions, click here.
For any concerns, you may call us at (632) 8995-9999 (632) 8995-9999 or send us a message through www.citibank.com.ph. Citibank, N.A. Philippine Branch is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 8708-7087(632) 8708-7087.
For your complaints/concerns, we will endeavor to resolve these within 7 business days. For complaints/concerns requiring more time to resolve, we will be in touch with you and inform you of the progress.