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 What is Citibank e-Statement? |
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| Citibank eStatement is the online version of your paper statements. You receive your bank and card statements in a password-protected file through your email. It eliminates waiting for your printed statements as well as storing and filing of these statements. You can also view your statements for the past 12 months through Citibank Online. |
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| How do I enroll in e-Statement? |
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| When do I start receiving my electronic statements? |
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| If you enrolled in Citibank Online, your enrollment will take effect within 2 banking days. This means that if you enrolled on June 5 and your statement cycle is June 9, you will start receiving your electronic statements beginning June. If you enrolled through other channels, your enrollment will take effect within 5 banking days. This means that if you enrolled on June 5 and your statement cycle is June 9, you will start receiving your electronic statements beginning July. |
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How do I print my eStatement?
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| If you need to print your statement, all you have to do is click on the printer icon on the upper left portion of the statement page. |
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| How do I view my e-Statement?
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| How do I view my statements online? |
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| To view your past 12 months statements online, simply log on to your Citibank Online account.
In the Account Service menu on the right side of your home screen, click on View Electronic Statement. |
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How do I view the statement in my email?
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| When you receive the email from Citi eStatement (phesmail@edelivery.citi.com), simply open the attached file and enter your password |
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| When you receive the email from Citi eStatement (phesmail@edelivery.citi.com), simply open the attached file and enter your password
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| What is the password to open the PDF file? |
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| Citibank Online |
Your password is a 9-13 alphanumeric character you nominated when you enrolled.
Ex: eStatement1
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| 24-Hour Customer Service Hotline or other means |
Your password is your birth date in mmddyyyy format.
Ex: 01021961
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| How do I store my electronic statements?
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| You may archive your electronic statements by simply saving your statements in your computer. This will allow you to file your statements and easily access them when needed. |
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| How do I ensure that I will receive my electronic statements in my email?
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| It is advisable to add Citi eStatement (phesmail@edelivery.citi.com) in your contacts to make sure that the email is not blocked by your email provider. Check the capacity of your mailbox, that there is enough space. If you are using your company email address, verify if there is a firewall that could block the email from Citibank. Most importantly, please update your email address whenever there is a change, either through Citibank Online or our 24-Hour CitiPhone.
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| How do I change my email address?
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| You may change your email address by signing on to Citibank Online and clicking on the update now link beside your email address in your home screen: |
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| How do I change my electronic statement password?
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| You may change your password by signing on to Citibank Online. Click on the Online Services tab on the top menu of your home screen then on Manage Electronic Statements link: | |
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Click on Change Enrollment Details icon: |
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Enter your new Electronic Statement password. Re-enter password to confirm.Click next to process password change: |
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| What if I forgot my password?
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You may log on to Citibank Online to change your electronic statement password. Your new password will take effect on the next statement. In the meantime, you may sign on to Citibank Online to view your statements.
Click here to view steps to change password.
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