Citibank Online - Features

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Simple navigation, secure access and superior features experience world-class banking right at your fingertips with Citibank Online. Enjoy banking at your convenience without the hassle of waiting in line or rushing to the branch to meet cut-offs.

Account Information

Keep track and manage your accounts anytime, anywhere. Login and instantly view your account summary, details and transactions at a glance.

  • View the summary balances of your credit card, checking, savings, time deposit and loan accounts at one glance.
  • See your updated transaction details and activity online.
  • Download your transaction details for the last 3 months using Quicken, MS Money or Excel formats to help you with your basic personal financial analysis.

Bills Payment

You know you have better things to do than getting a number and waiting for your turn. Avoid wasting time in payment centers. You can go online and pay your bills without ever having to fall in line.

  • Make online payments on over 50 merchants including credit card and utility companies.
  • Charge your bills to your credit card or have it debited against your bank account.
  • Set up your preferred schedule payment and never miss your payment deadlines.
  • Pay several bills in one transaction through Express Payments.
  • Save a PDF receipt to keep track of your online bills payment.
» List of Merchants

Funds Transfer

  • Safely transfer your funds in an instant
  • Transfer your peso or dollar funds to other Citibank accounts or to other local or foreign banks.
  • Set up and enjoy the convenience of scheduled transfers.
» Get Details

Electronic Statements

Enjoy a faster and a more convenient way of viewing your statements.

  • Receive your statements 2-4 days earlier via email compared to receiving printed statements via post.
  • View and download your statements for the last 12 months via email and avoid the hassle of printing and filing.
  • Go for the greener alternative by choosing electronic statements over printed statements sent via post.
» Enroll Now

Citi Alerts

  • Experience peace of mind as you get important updates on your credit card and banking transactions
  • Get free SMS and email updates on your bank and credit card transactions.
» Get Details

Online Services

Experience superior online banking services that allow you to do transactions without visiting your branch.


Banking Services
  • Book Time Deposit accounts and provide your disposition instructions online.
  • Request to open a Checking or Savings Account.
  • Purchase a bank draft for pickup at the nearest branch.
  • Order your checkbooks for delivery.
  • Know the latest interest and foreign exchange rates.
» Get Details

Credit Card Services

Apply for a Citibank Credit Card, redeem your rewards, and keep track of your Paylite transactions all online.

  • Apply for your principal or supplementary credit card accounts and enjoy hassle-free application.
  • Check your Citibank Rewards points and browse through the Rewards catalog. Redeem for your gifts or mileage points online.
  • View your PayLite transactions and your statements of accounts for the past 12 months
  • Settle your bills with only one due date to remember when you enrol your bills in Citibank One Bill.
  • Request for a credit limit increase or a credit card upgrade by sending us an email.

Your top Citibank Online transactions can now be accessed on your mobile phone:

  • View your account summary and details (up to the past 90 days).
  • Pay bills to your registered payees.
  • Transfer funds between your own accounts and to registered payees.

Creating your Citibank Online Account

Start enjoying the services of Citibank Online by simply registering for an Online Banking account. To register, click on the First Time User Link located at the login section and provide the following details:


For credit cardholders only
  • You may register using your Citibank credit card number and Cash Advance PIN OR your Citibank Credit Card, Personal Information, and mobile number. Please make sure to have your mobile phone on hand when you register.

For bank accountholders
  • You may register using your ATM Card Number, account number, and ATM PIN.
» Create a Citibank Online account now.

Accessing your Citibank Online Account

Once registered, you can access your Citibank Online and Internet Banking account through the following steps:


  1. Log on to www.citibank.com.ph
  2. Click on the SIGN ON button
  3. Sign on to your account. Enter your Username and Password.
  4. Click LOG ON.

  5. Once the Citibank Online menu screen appears, you can begin accessing your accounts online.


    To view your transaction details and/or make payments online, you will need a One-Time PIN to complete your request. This will be sent to your mobile phone via SMS.


getting started

Online Security

We want your online experience to be pleasant and enjoyable. Banking online can be convenient and secure - if you take a few simple precautions.

  • Transact Only through Secure Websites.
  • Protect your Passwords and Account Information.
  • Use Software Protection.
» Get Details

Citibank Online One-Time PIN (OTP)

The OTP is an additional layer of security in the form of an SMS sent to your mobile phone whenever you make online transactions. The OTP is sent when you access detailed information or make transactions on your account through Citibank Online.


» Get Details

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EXCLUSIVE BANKING SERVICES

Call Me Back Service

  • What is the Call Me Back Service?

    If you are a Citibank or Citibank Savings bank client, the Call Me Back service allows you to request for CitiPhone Officers to call you back at your preferred time and contact number.

     

    Disclaimers:

    "Call Me Back" is a service that provides our clients who maintain bank deposit accounts with Citibank or Citibank Savings and who are enrolled in Citibank Online, with the option to request for a call back from a CitiPhone Officer. These Bank Clients can access the Citibank "Call Me Back" service by first logging into their Citibank Online account. Once logged in, they can click on the "CALL ME" icon and choose their preferred call back time, for the next 24 hours. The request will then be forwarded to a CitiPhone Officer, who will return the call during the Bank Clients preferred call back time. The Citibank "Call Me Back" service will be available 7 days a week except during periods of system maintenance.

     

    Citibank "Call Me Back" service is subject to the following features and parameters which we may amend from time to time at our discretion:
    Availability: this "Call Me Back" service will be available to all clients of Citibank, N.A., Philippines and Citibank Savings Inc., who maintain bank deposit accounts and are enrolled in Citibank Online. These clients must log-in to their Citibank Online account to access our Call Me Back service.

    Time: Available 7 days a week except during periods of system maintenance. Clients will be able to choose their preferred call back time within the next 24 hours. The call back time options are in Philippines time zone.

     

    During periods of system maintenance, we will not be able to call the clients with call requests that happen within this system downtime period. Our apologies for any inconvenience during these instances.

     

    ** Important scheduled maintenance will occur every Sunday from 12am to 5am (Philippines time). During this time period, Call Me Back will not be functional and therefore, we will not be able to respond to any call me back requests.
    Call-Back Intervals: bank clients can select their preferred call back time within the next 24 hours, in 30 minute intervals (ie. 10am / 10:30am / 11am / 11:30am, etc). The earliest call back option will be 30 minutes from the time the client clicks on the "CALL ME" icon on Citibank Online (ie. If you access Call Me Back at 2pm, the first option that you can request for a call back will be 2:30pm). For clients that need to talk to a CitiPhone Officer immediately, please contact our CitiPhone Hotline directly.

    Customer Request Types: "Call Me Back" is a service in which we call our clients at their preferred time. This does not necessarily mean that we can resolve the clients request during that specific call. Similar to most customer hotlines, we will do our best to help the client resolve their issues/concerns when we call them. The following are customer requests that we will NOT handle via "Call Me Back", and will therefore not be accepted and entertained. Instead, please contact our CitiPhone Hotline for assistance:

    1. Lost or Stolen Credit Cards / ATM Cards If your Credit Card or ATM Card is lost or stolen, you must immediately report this by calling our 24/7 CitiPhone directly. We shall not be liable for any loss, damage, or liability you shall suffer if the Credit Card or ATM Card is used for fraudulent purposes prior to the time its loss is reported to CitiPhone by you.
    2. Third Party Authorization - the bank client who requests for the call back service should also be the one to take the call when we call them at their requested time. We will NOT entertain calls with anyone else except for that bank client for security purposes.
    3. Inquiries on Investments our Call Me Back officers may not be fully equipped to handle investment discussions. As such, we encourage you to contact your home branch and/or Personal Banker / Relationship Manager directly.
    4. Stop Payment Order since these transactions require immediate action, you need to call CitiPhone directly rather than wait for a call back from our Call Me Back officers.
    Recorded Lines: similar to calling into our CitiPhone Hotline, this Call Me Back service will be done on recorded lines.

    Unsuccessful Attempts Client Unavailable: in cases where we cannot reach you at your requested time after 3 call back attempts, we will send you a SMS Alert (if your preferred call back number is a mobile line) to inform you that despite 3 attempts, we were unable to reach you for whatever reason (e.g. these could be instances where your contact number is busy or you are not able to pick up your phone at the time, etc). The first SMS Alert will state that we have been unable to contact you and that we will attempt another call back within the next 30 minutes.

     

    If we are still unable to contact you with a 4th call back attempt (to be done after the first SMS Alert), then we will send a second SMS Alert that will state the following: "Sorry, we were unable to contact you. Please select another call back time. Alternatively, you may call us at our 24/7 CitiPhone Hotline at +632 995 9999 (Citibank) or +632 995 1888 (Citibank Savings)". If your preferred call back number is NOT a mobile line, then

     

    We will no longer conduct any call back after we have made the 4 call attempts. We will only call you back if you submit another call back request via the Citibank Call Me Back service.
    Uncontactable Cases We are not able to call client at their preferred time: in cases (ie. very high volume of call back requests during a specific time) whereby we are unable to call you at your requested time, we will call you as soon as we are able to. Upon calling, we will ask you if you are able to take the call then, and if not, we can schedule another call back time that is convenient for you.

    Periods of System Maintenance: there will be instances where the system will be temporarily unavailable (ie. maintenance). During these times, we will not be able to call the clients with call requests that happen within this system downtime period. Please bear with us during these instances. We apologize for any inconvenience.

     

    ** Important scheduled maintenance will occur every Sunday from 12am to 5am (Philippines time). During this time period, Call Me Back will not be functional and therefore, we will not be able to respond to any call me back requests.
    Positive Identification: upon calling you at your requested time, it will be mandatory for ALL Call Me Back officers to perform a Positive Identification check to ensure that we are talking to the right person. The Positive Identification will include security questions, etc. to confirm your identity.
    Contact Numbers: when you request for a call back, the default contact number will be the primary number registered in our system. However, solely for the purpose of the Citibank Call Me Back service, you will be able to replace the default contact number if you prefer to be called back with a different number (ie. in cases where you are travelling abroad, you may wish to be called back in an international number). For all cases, we are not responsible for any telephone charges or roaming fees that the client may receive from your telecommunications provider.
    Cancellation of Call Me Back requests: once you submit a Call Me Back request to us, you will not be able to cancel that request via your Citibank Online account. If you absolutely need to cancel a Call Me Back request, please contact CitiPhone to inform them that you will no longer need a call back during that time. There is no guarantee that we will be able to cancel your Call Me Back request in time.
    CitiPhone Hotline: As a primary telephone customer service number, you will always have the option to call our 24/7 CitiPhone Hotline at +632 995 9999 (Citibank), 1-800-10-995-9999 (Citibank clients outside Metro Manila) OR +632 995 1888 (Citibank Savings), 1-800-10-995-1888 (Citibank Savings clients outside Metro Manila).
    Acceptance of Instructions: We are entitled, at our discretion and without notice to you, to refuse to act on any telephone instruction. We are also entitled to ask for written confirmation of your telephone instruction even if the identifier(s) given over the telephone is correct and valid. We reserve the right to refuse to act on any telephone instruction until we receive an acceptable written confirmation of your instruction.
    Risk Warning: You should consider the possible risk inherent in the giving of instructions by telephone. The limited ability of Call Me Back officers to authenticate the identity of the caller could expose your accounts or information to unauthorized access by third parties. We accept no responsibility for the occurrence of such circumstances or for any action, claim, loss, damage or cost arising or incurred by you as a result of or in connection with any such circumstances or the giving of any such instruction by telephone. You are and continue to be solely responsible for making your own independent appraisal and assessment of any possible risks in relation to the giving of any such instructions. Accordingly, you should not relay instructions by telephone unless you are prepared to undertake such risks and have satisfied yourself in all respects with regard to such action.
  • How do I request for a call back?

    Simply log-on to your Citibank Online account and click on the Call Me icon in the Help Center on the bottom right side corner of your My Home screen. Click to view demo

    Global View of Accounts

ACCOUNT REGISTRATION

  • How do I register my account to Citibank Online?
    You can register your account to Citibank Online by clicking on the First Time User button in the Home Page. Youll need the following to register your account:
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  • Are there rules for creating my Username?
    To ensure that your User Name is unique and secure, please follow these requirements in creating your Citibank Online Username:
    • Must be 6 characters or more
    • Must have at least one number and one letter
    • It cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
    • It cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
    • Please choose a Username that you can easily remember
    Note: If you try to create a Username that has been chosen by another Citibank Online user, Citibank Online will not accept the Username and instead will recommend another option.
  • Are there rules for creating my Password?
    To ensure the security of your account, please follow these requirements in creating your Password:
    • Must be 6 characters or more
    • Must have at least one number and one letter
    • It cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
    • It cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
    • It cannot be the same as your Username
    Here are some tips in creating your password:
    • For better security, please do not use your name, date of birth, phone numbers, or any information identifiable to you as your password.
    • Create a password that you can easily remember. Choose a memorable phrase or a combination of words that only you can identify with,, eg: cmpw@le30d = change my password at least every 30 days. Never share your password or write it down - commit it to memory!
  • I am having trouble creating my Username and Password . What am I doing wrong?

    There are several reasons why you may not be able to create your Username or password, such as:

    • You have entered an incorrect Card Number and PIN combination
    • The account number you have entered is not associated with the card number you are using
    • The status of your Citibank Credit Card or your Citibank Bank Account might not be current/active
    • The Username you are creating might already be in use by another Citibank Online user
    • The Username or Password you are creating might not follow the rules indicated
    • Your records may not be updated in our system.

    Should you need further assistance in the creation of your account, you may call our 24-Hour CitiPhone at 995 9999 (for Citibank NA customers) or 995 1888 (for Citibank Savings customers).

LOGGING ON TO CITIBANK ONLINE

  • How do I log on to Citibank Online?

    Whether youre a Citibank or Citibank Savings customer or a Citibank credit card owner, you can logon to Citibank Online through the following:

    • From the Citibank Online home page, click Sign on to Internet Banking.
    • Enter your Username and Password, then click Log on.
  • I forgot my Username. How can I login to my account?

    You can still login to your account. Just click on the "Forgot Username" link in the sign-on screen to retrieve your Username.

    You will need your Citicard and ATM PIN, or your Credit Card Number and CA PIN, to get your Username online.

  • I forgot my password. How can I login to my account?

    You can reset your password online to start logging on to your account. Just click on the "Forgot Password" link in the sign-on screen.

    You will need your Citicard and ATM PIN, or your Credit Card Number and CA PIN, to be able to reset your password online.

  • I cannot login to my account. What could be the problem?

    Check if you are entering the correct Username and password. If you are certain that you are inputting these correctly but is still unable to login, you may click on Forgot Username or Forgot Password link to restore your login credentials.

    If you were recently issued a new card number, you will need to register a new Username and password using your new card number.

    If you recently changed your PIN, you may click on the Forgot Password link to reset your access.

  • I lost/changed my Citibank ATM Card or Credit Card. Do I need to create a new Username?
    Yes, you will need to create a new Username to ensure that your accounts are linked to your new card. You can refer to the registration process on how to register/create a new Citibank Online account.
  • What if I dont have my phone with me? How will I login to CBOL?

    To ensure that you are still able to access CBOL even if you dont have your mobile phone with you, you can select the Security Question option and login to your Citibank Online account. However, we encourage you to use the OTP option every time you login to your CBOL account to ensure additional security through a 2-factor authentication.

CITIBANK ONLINE ONE-TIME PIN

PERSONAL BUDGETING

ACCOUNT NICKNAMING

  • What is account nicknaming?

    Account nicknaming lets you put a specific nickname or label to your CASA/credit card accounts. For example, you have a Payroll and Investment Account, you can specifically name your payroll: My Citi Payroll Account, to distinguish it from the rest of your accounts.

  • How can I assign a nickname to my account?

    In the My Home Page, you can select a name of a particular account and assign a nickname or select Account Nicknaming under Account Services on the right side.

PAYMENTS AND TRANSFERS
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