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Once enrolled in Electronic Advice, your bank and credit card notices will be delivered to you via email as password-protected PDF files. However, select advice will still be sent to you through postal mail for regulatory purposes.
Please see the lists below for your reference.
For your convenience, you may also view copies of your advice for the past 6 months by logging in to Citibank Online.
Click on to expand and on to minimize the details. |
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| Electronic Advice |
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| Credit Limit Adjustment |
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| Change in Card Type |
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Citibank One Bill |
- Citibank One Bill Enrolment Confirmation
- Citibank One Bill Enrolment Cancellation
- Citibank One Bill Declined Enrolment
- Citibank One Bill Re-enrollment Confirmation
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CreditShieldPlus / Citi Card Protection |
- CreditShield Plus Rejected Application
- CreditShield Plus Approved Application
- Citi Card Protection Rejected Application
- Citi Card Protection Approved Application
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Credit Card Safety Notification |
- Credit Card Transaction Confirmation
- Card Replacement Required
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Demographics |
- Advisory on your W8-Ben Form (1st, 2nd, and 3rd reminder)
- Advisory on your Co-Account Holder
- Updates on your Alternate Address
- Updates on your Registered Telephone Number
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Safe Deposit Box |
- Overdue rental- 1st reminder
- Overdue rental- 2nd reminder
- Overdue rental- final reminder
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Standing Instruction |
- Standing Instruction Not Processed
- Standing Instruction Request Approval
- Standing Instruction Cancellation Approval
- Standing Instruction Amendment
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Transaction Accounts |
- Advisory on Hold Instructions
- Money Card Status
- Payment Instructions
- Account Status
- Bills Payment via CitiPhone
- Funds Transfer
- Funds Transfer via CitiPhone
- Replacement for Lost Card
- Signature 5-year Mailer
- Signature 5-year Follow-up Mailer
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| Paper Advice |
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Citibank One Bill |
- Unsuccessful Charging of Donation
- Unsuccessful Charging of Utility Bill Payment
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Demographics |
- Updates on your Contact Information
- Welcome Letter- Moneycard (List of privileges that you can enjoy with account.)
- Welcome Letter- Other Citi Accounts. (List of privileges that you can enjoy with account.)
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